VACANCY FOR A CUSTOMER CARE EXECUTIVE (FEMALE)

Our Client is into large format printing for outdoor advert for bill boards. They are growing and they require the services of a customer care Executive with Ordinary National Diploma.

Job Title: Customer Care Executive (Female)
Location: Surulere, Lagos
Summary of Responsibilities:
The customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.
Key Responsibilities:
Act as the first point of contact on behalf of the organization
Make and receive calls on behalf of the organization
Attend to customers enquiries/queries on company’s product
Carry out telemarketing sales for the organization
In charge of the companies social media (facebook, twitter account etc)
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information; Maintains customer records by constant update account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Any other job assigned of related task.
Education, Skills:
OND!!. Must have a good working knowledge of customer service & customer retention, must be presentable, must have good communication skills, must be able to handle pressure, must have the ability to work as a team, must be able to learn fast & be proactive, must have good record keeping abilities, must be attentive to details, must have sufficient computer & telephone etiquette.
Candidate must live within Surulere, yaba and its environs; working days are Monday – Friday Saturday ( 9am- 1pm).
Qualified candidates should please forward CVs to ‘recruitment@stresertservices.com’ using ‘OND/CUSTOMER CARE’ as subject of mail.
Only experienced and qualified candidates will be shortlisted and invited for an interview.