Billionaire chronicles: Jason’s Dominion episode 3

Moneymaker Name: Jason Li
Age: 38 years
Nationality: Chinese
Industry: Technology, enterprise financing
Net worth: $20.3 billion
Chronicle:

At fifteen, Jason learnt a lifetime lesson on customer satisfaction. He had as an act of kindness offered to repair an elderly neighbour’s broken-down television set and was inclined to do it for free. In carrying out the repairs however,, he discovered his neighbour’s TV needed an electronic part that would cost significantly more money than he was willing to spend from his own pocket. There was an alternative though, a much cheaper one at that but the hitch was that the alternative was notoriously unreliable and could inflict further damage than previously existing if it went wrong. Jason decided to take the gamble of using the cheaper alternative but as a possible buffer he warned his neighbour not about the nature of his little indiscretion but about the effect power-cuts could have on her television after its repair, knowing quite well that in their part of the city those days it was nigh impossible not to experience power-cuts but that bit of forewarning gave him leverage to pass the bulk if and when his neighbour’s TV went bad again. Ironically, shortly after he returned the TV set to his neighbour, her daughter, an air hostess in Beijing bought her a brand new TV set much to her delight. Delight that did not last long, as the new TV set was irreparably damaged by a power surge from a restoration of power following a power cut. So effectively, it was thus back to using her old TV for Jason’s neighbour, who was very thankful for the diligent job he had done repairing her reliable old TV so much so, she needed not greatly mourn the loss of her more modern box. Lesson learnt for Jason here was that a customer must always be given the impression that what they have been given is the best there is, even if it is nowhere near the best of what is truly on offer. Jason took to this lesson like a fish to water or better yet, like water to more water.

Elumination: Copper is not gold but passed off as gold and received as same without scrutiny, copper is unlikely to complain.

[Thank you for reading dear nairalanders, please share to friends and contacts to improve our stories' reach]

Twitter: @eluminary1

magnus est enim Deus noster super omnes deos.

thanx. Great lesson there.