• L2 / L3 Support within the ITIL framework
• Platform Health-check on the Siebel production environment
• Proactive - Application and System Monitoring
• Deploy Siebel release onto production environment
• Trouble-shoot application related problems on Production
• Incident Analysis and Resolution for all production Incident Cases
• Root Cause Analysis of Incidents.
• Coordinate and monitor Data Loads in production
• Report performance to Service/Program Management
• In-life issues / resolution and co-ordination
• Housekeeping and Log Archival
• Responding to Request, Adhoc Queries etc via ITIL framework Service Requests
• Implement certain minor configuration changes subject to approval of the Siebel Change requests Board, which does not have an impact e2e or major change in functionality
• Test the resolution for production issues on a pre-production representative environment
• Implementing new automation jobs using Unix shell scripting
• Strong Siebel CRM functional knowledge.


METHOD OF APPLICATION
Candidates who meet the above requirement should email their resume to contact@gvapartners.com and recruitment@gvapartners.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.