Hi,

I will love to hear what you think about online chat support for a company.

Are you likely to join a host with online support chat than a host that has not online support.

Let's talk about it.

ProGSM: Hi,

I will love to hear what you think about online chat support for a company.

Are you likely to join a host with online support chat than a host that has not online support.

Let's talk about it.

Well, I actually am using a host service that has online chat support 'in nigeria'. It was one of the reasons that made me join, because it gives the assurance that there's someone to answer when you have issues with their service or need to enquiry about something when your online..
So having an online chat support is a very good idea.

ProGSM: Hi,

I will love to hear what you think about online chat support for a company.

Are you likely to join a host with online support chat than a host that has not online support.

Let's talk about it.

Although we have online chat system available 24/7, but strangely enough 85% of our customers prefer to submit support tickets instead on online chat. I guess IamGodzilla is right from a client's point of view. In our own case, there has never been a delay in response via ticket submission or online chat. I think people would be contented as long as they get prompt support regardless online chat or ticket submission.