Job Title: Customer Service Assistant

Location: Lagos

Department Name: Operations

About Certification Edge:

Certification Edge offers professional certification programs in fields of Project management, Sales

and Marketing, Customer service, Information technology and Human Resources. The Professional

Certifications include but not limited to the following: CSE, CAPM, CME, PMP, RMP HRBP and HRBP

Brief Description

We’ll rely on you to make sure everyone who have contact with us has the best possible experience. It’s

a diverse role for someone with a true passion for customer service.

About the role (External)

You’ll be the friendly and informed representative of Certification Edge Fully focused on meeting the

needs of customers, you’ll be the heart and soul of a first class, learning organization. It’s a highly

visible role, supporting everyone from customers and visitors, to contractors, retailers and corporate

customers. Your commitment to providing excellent customer service means you’re also confident

dealing with difficult and frustrated customers. When there’s a delay or disruption, you’ll keep a calm

head and carry on providing the best service possible.

You’ll enjoy a varied range of responsibilities. Spanning from supporting our clients before and after our

training programs.

Working with us, you’ll enjoy professional development in all our course offerings.

To join us, you’ll need to demonstrate:

• The ability to speak and write great English.

• Experience of working in a customer-facing service environment.

• Proficiency in Microsoft packages

We’ll expect you to be:

• Confident about dealing assertively with all kinds of situations

• A real team player

How to Apply- External

Salary: #60,000 to 80,000 monthly

Closing date: 22nd July 2014

Interview Dates: 23rd and 24th of July, 2014

How to apply: Forward your CV to headhunter.certificationedge@gmail.com