Standard Chartered Bank Nigeria is recruiting to fill the vacant position of:

Job Title: Teller

Job ID: 447404
Location: Lagos

Job Description
Processing of all daily counter transactions for deposit/withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, passbook maintenance, inter-account transfers) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
This may include servicing of Priority Banking customers at separate counters and may also involve a higher level of specified service standards.
Cross-selling of simple products (eg Fixed Deposits, Cards during non-peak transaction times, and where relevant, identify prospects for cross-selling of other products (from observation of customer transactions) to highlight to sales staff.
General reconciliations and control activities (which can be individually assigned) which may typically include:
ATM cash loading, statistics, reconciliations
Central control of branch cash (ie Chief Cashier function)
Cash pick ups from cash sites
Occasionally assigned to manage cash sites.
Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:' identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers'.
Processing of outward clearing cheques
Posting of standing orders/payroll/card merchant transactions to customer accounts
Reconciliation of operating accounts for daily control as well as surprise audit proofing
General filing
Gathering/preparation of statistics for service quality and productivity indicators.
Conducting investigations initiated by customer inquiry

https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=447404&HRS_SOURCE_ID=446403&HRS_SUBSOURCE_ID=1372&

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Job Title: Retail Analytics Analyst

Job ID: 447721
Location: Lagos

Job Description
Work closely with Head, Performance Management on all Nigeria branch and channel performance related analytics, MIS and reporting. Maintain a detailed report and be a point of reference on branch and channel performance information for Nigeria

Key Roles & Responsibilities ◦Responsible for monitoring and preparation of all Distribution MIS reports for Nigeria – branch and channel
◦Responsible for maintaining a robust MIS and tracking performance of branches against their budgeted numbers across all solutions.
◦Coordinate monthly review of the performance of branches and branch staff by analyzing their individual FLIP ratings.
◦Effectively coordinate and track all activities country wide as assigned by Head, Performance Management
◦Prepare monthly business presentations for the Cluster Heads and Head, Distribution.
◦Arrange and coordinate the monthly and quarterly performance review sessions.
◦Maintain important records for branch staff in the region.
◦To be a point of contact for any MIS related issues that may arise from branches.
◦Provide complete, accurate and timely management information to the business stakeholders to aid their strategic planning, development and management of their businesses.
◦Contribute to strategic channel management by analyzing and interpreting channel MIS data and providing this analysis and interpretation.
◦Maintain standard data definition, dictionary and business rules and logic to ascertain consistency in the derivation of business performance metrics across all business streams to ensure a single version of the truth in the business information management reporting.
◦Work closely with Head, Performance Management in the target mapping exercise for the branches.
◦Responsible for Budgeting and forecasting and generation of all relevant reports in a timely manner for business consumption
◦Collaborate with SBIM and finance to ensure all analytics needs for the distribution team are met in a timely manner
◦Coordinating logistics required for all performance management meetings / reviews with branches, channels and or RMs
Qualifications & Skills
◦University degree in Computer Science, Information Technology or similar discipline
◦Sound knowledge in MIS, data warehousing related reporting and analysis; and experience in datamart design, development and implementation
◦Extensive and proven relational database experience using but not limited to SQL Server.
◦Good knowledge of our banking products/services and front end core banking systems will be an added advantage
◦Financial literacy is an added advantage
◦Ability to work in a team and collaborate with various units for effective delivery of outputs
◦Team player, proactive, work independently and willing to learn in a dynamic environment.
◦Ability to communicate effectively and establish good working relationships with people at all levels in a matrix organization.
◦Ability to identify key issues and overcome barriers
◦Good track history with delivering results to the business
◦Self-starter who is also a team player with good communication and interpersonal skills, and ability to build relationships in a matrix organization.
◦Can think logically and pay close attention to detail, full of patience and persistence
◦Willingness to take on more responsibilities and other areas of work showing initiative to learn new ideas.

https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=447721&HRS_SOURCE_ID=442346&HRS_SUBSOURCE_ID=1372&

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