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Customer Service Manager Vacancy by jobmag: 1:39pm On Sep 03, 2014 |
Job Title: Customer Service Manager Location: Ikeja, Lagos Job description: • Communicate courteously with customers with telephone, email, letter and face to face • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants • Handle customer complaints or any major incidents, such as a security issue etc • keep accurate records of discussions or correspondence with customers • Analyse statistics or other data to determine the level of customer service your organisation is providing • Develop customer service procedures, policies and standards for your organisation or department • Meet with other managers to discuss possible improvements to customer service • Involve in staff recruitment and appraisals •Train staff to deliver a high standard of customer service • keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses • Other responsibility will be assign by management from time to time Preferred skills • Very confident, strong communication skills (Oral and written) • Good Knowledge of Word, Excel and PowerPoint and other relevant software • Strong business planning skills. Qualification and Experiences • Must have a Bachelor degree in Business Administration, Psychology or relevant degree • A postgraduate degree will be an advantage • Experience in a dry-cleaning outfit will be an added advantage Remuneration Salary: NGN80, 000 – NGN100, 000 Method of Application Interested candidates should follow this link https://docs.google.com/forms/d/1guGJ8gdFnkFG_U-ugeoAzeAp25pH9R7FmA4H5j-aBrg/viewform to fill the application form on or before 17th September, 2014 For further enquiries: JobMag Centre, 254, Herbert Macaulay Way, Alagomeji, Yaba, Lagos. Tel: +234 816 749 0262 Follow us on Social Media: BB Pin: 29E3575A Facebook: www.facebook.com/thejobmag Twitter: www.twitter.com/thejobmag Website: www.thejobmag.com Kindly forward this opportunity to a friend who will be interested. |
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Slumbger / Sales Agent/business Banker / Needed Urgently, An IT Manager To Work At Ikoyi
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