Shinor,nice idea,I would say,don't just limit yourself starting a training school to train people working in call centres,try teaching people without prior knowledge and also get affilated with some big time companies that offer such training,I bet you Nigerians love certificates and if you can provide such for them,you will be smiling to the bank all the way.

Thanks iice. Thanks Roscodaddy! All contributions are taken on board. Thanks for taking time out to respond.

shinor- inform me too when you done

no. naira can not beat india when it comes to service. bad idea!

Thanks iice-Once more to the rescue just like Superman- sorry SuperWoman.
@diyobdw. Whats your email address?

Thanks for your interest.

Hi Shinor

Customer Service is a great idea. It is something that I am currently working on to take not just to Nigeria but to Africa as a continent. I have worked in customer Service now for over 15 years, I have developed and delivered a lot of trained alot of Frontline staff - who are effectively the faces of an organisation.

I am also a companion member within the Institute of customer Service and still work within the Customer Service arena. The biggest challenge I believe you, I and anyone else who decides to follow suit will be the cultural change. We will have to change the way people act, behave, speak to people - truly - it will be a massive challenge. however, you cannot measure the rewards.

I was at the Banking conference in London in March this year and clearly when I started hearing directors talking about servicing their customers - you knew customer Service had arrived and more importantly was here to stay. The conversations I had were so postive it was refreshing to hear.

I am based in London ( born and bred) and trust me - you are on the right path - just make sure your training material speaks volumes and more importantly your trainers can deliver and are passionate about Customer Service.

One of the things we are looking at for Africa is a foundation or something similar.

Will your courses be aligned to the goals of SERVICOM?

Drop me a line if you need further info.

bukola@btinternet.com

Good luck

@shinor just sent u a mail

Shinor, I think it's a great idea. Although there are a few organisations offering customer service training, there is none that is wholly dedicated CS - at least, none that I know of. Customer service in our country is terribly poor. And it's time someone did something to improve the situation.

I'd like to participate as a part-time facilitator if you get in touch with me. By the way, I've just written a handbook on basic customer service skills.

hi Okeywax.
Thanks for your response. Unfortunately there was no contact details on how to reach you. My email address is posted on my profile. Please feel free to send me a mail.
Thanks once again.

nice idea u got there Shinor,it wat we need now to spice up our working force, i am game with the idea, hook me up when u are about rolling off mail me at wealthzone42@yahoo.com,i would love to be a part of this setup,i read Business Adminstration, presently i am self employed on IT related venture doing ma thing.

I need help and input in setting up a customer service center,please ideas are welcome,also wiling to share my plans.

hi shinor some i cant explain happ'd & i lost ur mail b4 i could read it.Cld u resend pls

Rosco D
mail me and gets round to some brain storming.

have a great day!

Shinor,I have just sent you an email,please get back me so we could rub minds.

hi sinor,hope u are getting juiced?my email is olagboye2002@yahoo.com.let me know when u are ready.cheers

Hi ROSCODADDY

What is your customer service centre going to be about. Are you and shinor doing similar/same projects? (sorry - just being curious?)

Kind Regards
Bukola

@ shinor did u ever get my reply?

@diyobdw
Which one? tyhought i sent you a mail already.
Anyway mail me again.


Thanks

yep!
sure!