WHY YOUR ORGANISATION SHOULD DELIVER QUALITY PRODUCTS AND SERVICES TO CLIENTS

Customers are choosy and pay more attention to defects in products or hitches in services delivered to them. As a result, quality is one of the important factors that contribute to the success of businesses. This explains why we, at Tectono Group, go out of our ways to ensure that our clients are satisfied with our high quality products and services. Our clients are precious to us and we cannot afford to lose them. We are still in business because of their unwavering and unflinching patronage.

In recent times, consumers use the social media to air their views or to criticise services rendered by notable companies. As a result, most indegenous companies now have social media accounts on Twitter, Facebook and Instagram among others, to keep them in touch with their clients and resolve issues aired on these platforms.

When products and services are delivered with great quality, then such defect-free products and services help to build the prestige and brand of the company in the long term.
Superior products have the ability to beat their counterparts in the market, no matter the price placed on it, because it is of great worth. The goal of every business should be to satisfy customers with services rendered.

Tectono Business Review recommends that paying attention to details should be an attribute of every business owner. Inspection of manufactured products in the assembly line before it gets to the end user can help manufacturers in detecting defects early. A business practice is to inspect everything from a typed memo, to the invoice and the delivery vehicle to see if it fulfills the requirements and specifications. Supervision and inspection will save a company a lot of embarrassment and law suit especially when the products are consumables.

The points below are more benefits of delivering quality products and services to clients:

It generates referrals
One of the benefits derived from offering good customer service is that the business will grow by referral, which is free advertising. They say the company will be recognised for excellent services because there is a guaranteed business satisfaction and the profits will start coming in unexpectedly. In addition, satisfying customers result in repeated business transactions and referrals for new business. Dissatisfied customers can result in complaints, returns and negative publicity, adding that it can also lead to a decline in the number of clients and cause the company to lose money.

It creates competitive advantage
When a good customer relationship is established, it may be difficult for a competitor to develop a comparable reputation. Therefore, winning them first with excellent business deals can do the trick. Outstanding customer service should just be a little bit above average at all times. The consistency in product quality and good services will beat the competitors to the game. Consistency builds the business into a brand to be reckoned with.

Meeting the convenience needs of clients and performing internal business activities better than competitors, making the company easier or more pleasurable to transact business with than other options are ways of having competitive edge.

It provides critical learning experience
Customer service can provide business owners a critical learning experience to understand the dynamics of the corporate world and keep up with the latest business trends. Instead of pointing out inadequacies of service delivered by the employees or getting rid of the staff involved, managers ought to train them on how to do it right, as part of the business goal.

Organisations should make this business goal a leverage to outperform its competitors. To achieve this, businesses should train workers at all levels to look for ways to improve quality and to avoid problems with unsatisfied clients. Initiation programs for new employees and updated enlightenment on current trends to old employees can be organised. New employees should be intimated on quality issues from their first day on the job.”

It reduces risk of business failures
Meeting the demands and the expectations of consumers can considerably reduce the risk of business failures and losses.

In order to improve the quality of products and services, experts have identified some strategies to utilize:

Culture based service improvement
A service provider’s ability and willingness to be flexible according to customers’ needs, and to resolve any problems which occur promptly and without hassle, is a function of their training and the organisational culture in which they operate. The resourcefulness of employees and their commitment to the implementation of quality measures should be ensured. Managers should increase self-efficacy and job satisfaction in order to increase customers’ perceptions of service quality.

Implement total quality management
One of the methodologies used to eliminate defects and deliver high quality products and services is Total Quality Management (TQM). The strategy involves the understanding of quality management principles and concepts in all aspects of business activities.

TQM is an organisational wide activity that has to reach every individual within an organisation and is the responsibility of everyone in an organisation, adding that optimal quality is reached at the point where the incremental revenue from improvement equals the increment cost to secure it.

In addition, the quality management plan describes how the company’s employees will carry out the quality policy as well as documents the outputs from the quality activities that were performed, the procedures used to complete the quality activities and the resources required.

From: http://tectono..com/