This is a letter article to Tecno Mobile Nigeria on the page by one Sinmisola Olamikunle Laoshe. Read below.

I use to be an addicted and ardent user of your product(s) until TODAY. In fact,i equally won a lot of customers, in my office,church and my family, for you. I bought Tecno M9 in March,2014 at the rate of #49,500.Unfortunately,the soft touch stopped responding 6 months after purchase. I took it to your 77,Opebi Road,Ikeja,Lagos ,Nigeria,Carl centre in
August ,2014.

The handset was with them until late October 2014, and i was told that it cannot be repaired because they do not have material to repair it. I was advised to swap.

This afternoon, i went there to swap, but the most annoying and irritating part of it was that, i was told that the handset that i bought in less than a year for a whooping sum of #49,500 is now valued,in their book, #11,400, on basis of year of manufacture, after showing them my invoice.

Please,kindly look into this because the fault on the
phone is due to factory error which is from the manufacturer.Equally, i did not buy the phone when it was manufactured. Besides, the handset did not get to Nigeria the day,month and possibly the year it was manufacture.

Your products have a great deal of credibility in Nigeria,
please do not let your staff spoil the brand you have
built over the years. I have started losing fate in your
products and organisation and you might lose me and
the people i introduced your products to,and so many other people,too.

I shall be forced to report your organisation to the
appropriate government agencies in Nigeria, for this act of exploitation and sub-standard products,because this is not the first time i would experience such from using your product(s) if no reasonable solution is found to this malady.