Ikeja Electricity Distribution Company (IKEDC), one of the largest distribution companies in Nigeria seeks the services of young School Certificate holders as it moves to deepen technical expertise in the sector through sustainable human capital development. We have openings for energetic, enthusiastic and talented individuals to join our team across a range of technical roles. Considering the breadth of the opportunities available, school certificate holders in science related courses will have added advantage.

We expect candidates to be innovative and have the highest level of integrity.

Successful candidates will be trained on the job and be part of the team that will change the face of the Power Sector in Nigeria through innovation and sustainable knowledge transfer

Call Centre Agent

Job TypeFull Time
QualificationBA/BSc/HND
Experience2 years
LocationLagos
Job FieldCustomer Care

Role Purpose;

A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.

Role Accountabilities;

Respond to billing inquiries and handle customers’ high bill complaints
Provide information about company programs, products and services
Report electric emergencies and outages
Provide data to customers requesting new services and/or construction
Seek resolution of customer complaints
Respond to utility commission and agency inquiries
Updating customer account.
Experience and Qualification;
Qualification, Experience and Essential Knowledge;

Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent

Skills;

Excellent oral/written communication and interpersonal skills
Professional and courteous demeanor
Ability to multi-task in a fast-paced, high-volume environment
Excellent problem-resolution skills
Strong systems skills
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
Ability to accept and incorporate constructive feedback to improve performance
Flexibility in responding to change or business needs
Willingness to help peers
Excellent attendance and punctuality
Good team player
Self-starter
Male candidate is most preferred
Candidate must be fluent in Igbo or Hausa language
Graduate Technicians Programme

Job TypeFull Time
QualificationOND
Experience2 years max
LocationLagos
Job FieldEngineering / Technical

Role Statement:
The Ikeja Electricity Distribution Company is one of the Largest Distribution companies in Nigeria. In view of what we do, we want to engage the services and expertise of Young Trainee Technicians. We have openings for energetic, enthusiastic, talented and distinct individual to join our team across a range of technical ability, which include

DSO’S (Distribution Substation Operators)
Electrical Fitters (Electrical Maintenance & Fitters)
Cable Jointers

The breadth of our opportunities means that we are looking for OND/equivalent holders in Electrical/related courses. We expect that you will have the highest level of integrity, as well as being ambitious and highly creative.

Successful candidates depending on their choice of application will be trained in line with what they applied for and will be part of the team to turn around the Power Sector in Nigeria

Knowledge/Skills
Basic Knowledge of Microsoft Office Suites
Report writing.
Basic Knowledge of Occupational Health, Safety and Environment Management at the work place
Basic Knowledge of Electrical Control Panels
Ability to read and understand Electrical drawings and designs
Basic Technical Knowledge of Equipment Operation, Control & Maintenance

Minimum Qualification / Experience:
OND (Electrical) or its equivalent
0 - 2 Years of Experience
Maximum age is 27

Personality Traits:
Must be hardworking
Must be safety conscious
Must be a team player
Must be reliable, organized and detail-oriented


Working Relationship
Technical Crew
Human Resources
All staff – Ikeja Electricity Distribution Company

IT Infrastructure Analyst – Desktop Support Analyst

Job TypeFull Time
QualificationBA/BSc/HND
Experience2 years
LocationLagos
Job FieldICT

Overview of Role:
The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IKEDC.

Accountabilities

Infrastructure Support 70%
Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
Maintain a central library for IKEDC Software, including reference manuals, installation guides, etc.
Keeping hardware inventories, application profiles, procedure manuals up to date and current
Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
Work with end-users to develop an understanding of the needs and uses.
Organize end user training on effective and appropriate use of the company’s desktop resources
Collaborate with other team members to resolve complex issues.
Provide support for Vending PCs and other POS terminals.
Work with external vendors to resolve hardware and software issues
Troubleshoot hardware, software and LAN issues
Troubleshoot and configure Client wireless devices
Respond to incident requests relating end user computing

Personal and Team Development 20%
Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
Pro-active in maintaining and increasing the teams and your own technical knowledge
Identify training needs or requirements for yourself,individually and for the team

Documentation 10%
Ensure incidents and problems are up-to-date
Ensure all technical and non-technical documentation is up-to-date
Contribute to management reports

Knowledge & Key Skills

Personal Qualities
Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take owner ship and responsibility
Ability to multi-task,work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fastlearner, energetic and enthusiastic
Adaptable and flexible to business demands
Positive‘can-do’attitude
Team player

Functional Skills and Experiences
2+years’experience in supporting Windows Desktop Environment
Extensive problem solving and debugging skills
Experience in providing services to agreed SLA’s and OLA’s
Experienced in Problem and Incident Management
Experience with working in an ITIL environment
Excellent interpersonal and communication skills
Flexible in working out side of core business hours at short-notice
ibution tools
Technical degree/qualification in Desktop Management and Support

Critical Success Factors
Ability to establish and maintain effective relationships with team and department members and system users
Incidents and problems are resolved within SLA
Delivering projects within agreed timeframes
Compliance with departmental procedures and policies

Contact Purpose
Desktop Support Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates,managing and prioritizing workload

IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead
Individual and team meetings.

Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress

Application Support Analyst

Job TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationLagos
Job FieldICT

Overview of Role:
To provide high quality operational and technical application and systems support to IKEDC’s customers and internal business functions

Accountabilities

Infrastructure Support 70%
Provide Tier 3 application support on complex internally and externally developed applications
Administer and maintain all production and internal environments
Application monitoring,performance tuning and testing
Maintain system stability and high availability
Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
Manage problems from identification through to deployment


IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead
Individual and team meetings.

Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress

Method of Application

interest Applicants should click here to apply

Goodluck to them,they should sha give us light!

I have applied for long now. Pls wen is the date for interview? Thanks in anticipation