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Latest Vacancies At Ikeja Electricity Distribution Company -ikedc by globalnewsmag: 3:13am On Dec 17, 2014 |
Ikeja Electricity Distribution Company (IKEDC), one of the largest distribution companies in Nigeria seeks the services of young School Certificate holders as it moves to deepen technical expertise in the sector through sustainable human capital development. We have openings for energetic, enthusiastic and talented individuals to join our team across a range of technical roles. Considering the breadth of the opportunities available, school certificate holders in science related courses will have added advantage. We expect candidates to be innovative and have the highest level of integrity. Successful candidates will be trained on the job and be part of the team that will change the face of the Power Sector in Nigeria through innovation and sustainable knowledge transfer Call Centre Agent Job TypeFull Time QualificationBA/BSc/HND Experience2 years LocationLagos Job FieldCustomer Care Role Purpose; A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts. Role Accountabilities; Respond to billing inquiries and handle customers’ high bill complaints Provide information about company programs, products and services Report electric emergencies and outages Provide data to customers requesting new services and/or construction Seek resolution of customer complaints Respond to utility commission and agency inquiries Updating customer account. Experience and Qualification; Qualification, Experience and Essential Knowledge; Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent Skills; Excellent oral/written communication and interpersonal skills Professional and courteous demeanor Ability to multi-task in a fast-paced, high-volume environment Excellent problem-resolution skills Strong systems skills Ability to learn, retain and apply large amounts of product, procedure, policy and system information Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals Ability to accept and incorporate constructive feedback to improve performance Flexibility in responding to change or business needs Willingness to help peers Excellent attendance and punctuality Good team player Self-starter Male candidate is most preferred Candidate must be fluent in Igbo or Hausa language Graduate Technicians Programme Job TypeFull Time QualificationOND Experience2 years max LocationLagos Job FieldEngineering / Technical Role Statement: The Ikeja Electricity Distribution Company is one of the Largest Distribution companies in Nigeria. In view of what we do, we want to engage the services and expertise of Young Trainee Technicians. We have openings for energetic, enthusiastic, talented and distinct individual to join our team across a range of technical ability, which include DSO’S (Distribution Substation Operators) Electrical Fitters (Electrical Maintenance & Fitters) Cable Jointers The breadth of our opportunities means that we are looking for OND/equivalent holders in Electrical/related courses. We expect that you will have the highest level of integrity, as well as being ambitious and highly creative. Successful candidates depending on their choice of application will be trained in line with what they applied for and will be part of the team to turn around the Power Sector in Nigeria Knowledge/Skills Basic Knowledge of Microsoft Office Suites Report writing. Basic Knowledge of Occupational Health, Safety and Environment Management at the work place Basic Knowledge of Electrical Control Panels Ability to read and understand Electrical drawings and designs Basic Technical Knowledge of Equipment Operation, Control & Maintenance Minimum Qualification / Experience: OND (Electrical) or its equivalent 0 - 2 Years of Experience Maximum age is 27 Personality Traits: Must be hardworking Must be safety conscious Must be a team player Must be reliable, organized and detail-oriented Working Relationship Technical Crew Human Resources All staff – Ikeja Electricity Distribution Company IT Infrastructure Analyst – Desktop Support Analyst Job TypeFull Time QualificationBA/BSc/HND Experience2 years LocationLagos Job FieldICT Overview of Role: The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IKEDC. Accountabilities Infrastructure Support 70% Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for IKEDC Software, including reference manuals, installation guides, etc. Keeping hardware inventories, application profiles, procedure manuals up to date and current Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions. Work with end-users to develop an understanding of the needs and uses. Organize end user training on effective and appropriate use of the company’s desktop resources Collaborate with other team members to resolve complex issues. Provide support for Vending PCs and other POS terminals. Work with external vendors to resolve hardware and software issues Troubleshoot hardware, software and LAN issues Troubleshoot and configure Client wireless devices Respond to incident requests relating end user computing Personal and Team Development 20% Share/spread knowledge with team members as well as internal teams(client services,service desk,development) Pro-active in maintaining and increasing the teams and your own technical knowledge Identify training needs or requirements for yourself,individually and for the team Documentation 10% Ensure incidents and problems are up-to-date Ensure all technical and non-technical documentation is up-to-date Contribute to management reports Knowledge & Key Skills Personal Qualities Strong customer service and support focus with a desire to deliver a high quality service Self-motivated and highly professional with ability to take owner ship and responsibility Ability to multi-task,work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Fastlearner, energetic and enthusiastic Adaptable and flexible to business demands Positive‘can-do’attitude Team player Functional Skills and Experiences 2+years’experience in supporting Windows Desktop Environment Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s and OLA’s Experienced in Problem and Incident Management Experience with working in an ITIL environment Excellent interpersonal and communication skills Flexible in working out side of core business hours at short-notice ibution tools Technical degree/qualification in Desktop Management and Support Critical Success Factors Ability to establish and maintain effective relationships with team and department members and system users Incidents and problems are resolved within SLA Delivering projects within agreed timeframes Compliance with departmental procedures and policies Contact Purpose Desktop Support Analysts Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates,managing and prioritizing workload IKEDC Staff All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations IT Infrastructure Team Lead Individual and team meetings. Customers Technical escalation point,troubleshooting issues,testing,communicating updates/progress Application Support Analyst Job TypeFull Time QualificationBA/BSc/HND Experience3 years LocationLagos Job FieldICT Overview of Role: To provide high quality operational and technical application and systems support to IKEDC’s customers and internal business functions Accountabilities Infrastructure Support 70% Provide Tier 3 application support on complex internally and externally developed applications Administer and maintain all production and internal environments Application monitoring,performance tuning and testing Maintain system stability and high availability Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems Manage problems from identification through to deployment IKEDC Staff All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations IT Infrastructure Team Lead Individual and team meetings. Customers Technical escalation point,troubleshooting issues,testing,communicating updates/progress Method of Application interest Applicants should click here to apply |
Re: Latest Vacancies At Ikeja Electricity Distribution Company -ikedc by pen2(m): 3:17am On Dec 17, 2014 |
Goodluck to them,they should sha give us light! |
Re: Latest Vacancies At Ikeja Electricity Distribution Company -ikedc by superbabai: 8:26pm On Feb 19, 2015 |
I have applied for long now. Pls wen is the date for interview? Thanks in anticipation |
(1) (Reply)
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