Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,152,686 members, 7,816,796 topics. Date: Friday, 03 May 2024 at 05:21 PM |
Nairaland Forum / Nairaland / General / Business / 5 Reasons Why Your Company Must Invest In Customer Service Training This Newyear (655 Views)
Customer Service: Best And Worst Bank Branches On The Island / 5 Reasons Why Nigeria Lost Its Place As Africa’s Largest Economy / Swiftecurrency Customer Service- Buy/Sell PM,Bitcoin,Neteller,Paypal etc (2) (3) (4)
(1) (Reply)
5 Reasons Why Your Company Must Invest In Customer Service Training This Newyear by DEKOL: 9:23pm On Jan 11, 2015 |
Customer service is important because these reps deal directly with the public. · "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customers. Below are the five reasons why your company must invest Customer Service training this new year Significance Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital to an organization. Some customers spend millions of naira per year with a company. Consequently, when they have a question or product issue, they expect a company's customer service department to resolve their issues. Identification Customer service is also important to an organization because it can help differentiate a company from it competitors, according to the article titled "The Importance of Customer Service" at Drew Stevens Consulting website. For example, it may be difficult to tell the difference between two electronics store , especially if their prices are similar. Therefore, putting extra efforts into customer service may be thing that gives one drug store a competitive advantage. Free Publicity People that have a positive experience with a company's customer service department will likely tell two or three others about their experience, according to Consumer Affairs website. Therefore, quality customer service can be a source of promotion for organizations. Contrarily, a person who has a bad customer service experience will likely tell between nine and 20 people. Cheaper to retain customers than acquire new ones This is probably the most publicized customer satisfaction statistic out there. It costs six to seven times more to acquire new customers than it does to retain existing customers. If that stat does not strike accord with you then there’s not much else I can do to demonstrate why customer satisfaction is important. Customers cost a lot of money to acquire. You and your marketing team spend thousands of dollars getting the attention of prospects, nurturing them into leads and closing them into sales. Why is it that you then spend little or no money on customer retention? Imagine if you allocated one sixth of your marketing budget towards customer retention. How do you think that will help you with improving customer satisfaction and retaining customers? SDIL Training Our business consultants and customer service experts have huge a wealth of experience in Customer service,Professional communication and product marketing who give you in depth training in customer service,marketing and doubling your sales. Our fees Our charges are minimal and negotiable,we consider the size of the project and services you want us to render and we put in our best to achieve the set objective. It will be an honour for us to passionately serve and adding value to your distinguished company . We be happy to come over and give more insight on our services at your convenience . Phone numbers : +2348050383215,08125549322. Emai us on customercare.sdil@gmail.com;seyidekolinternational@gmail.com; Kindly visit us isit us on http://seyidekol..com 1 Share
|
(1) (Reply)
How To Finance Your New Business / Startimes Increases Subscription Fees By 20, 35 Per Cent / Buy Petrol Online And Have It Delivered At Your Doorstep.
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 10 |