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Start A Computer Biz Centre/ict Centre Today! by darexkey(m): 6:41am On Jan 25, 2015 |
Know how to start ds lucrative biz with a little capital. that's what i do nd its very profitable. u can contact me on 07039359066 for more enquiries. |
Re: Start A Computer Biz Centre/ict Centre Today! by gechyy2(f): 3:39pm On Feb 01, 2015 |
Y don't u give ur information on this platform... |
Re: Start A Computer Biz Centre/ict Centre Today! by darexkey(m): 7:10am On Feb 06, 2015 |
saw this article online and felt like sharing with entrepreneurs here. # copied HOW TO MAKE YOUR CUSTOMERS FALL IN LOVE WITH YOUR BUSINESS Happy customers are usually the greatest evangelists for your brand. They will quite happily spread the word about how much they love your business and tell everyone exactly why they like it so much, whether it be via social media or speaking to their friends in person. The difficult part is making your customers want to shout from the rooftops about how much they love your business. For this to occur, you have to make them fall in love with your business in the first place. Here are great ideas for making your customers love your business, ranging from treating them like a partner in the direction you take and building trust with them. 1. Give your customers the right treatment Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that’s a way to significantly influence the word of mouth about your business. Don’t act as a nameless or faceless business; genuinely talk with your customers as a person representing the business. Address your customers by name, and tell them your name at the very beginning of your interaction. 2. Respect Your Customers It’s very important to be respectful of a customer’s mood when trying to resolve an issue they have with your company. Keeping your patience is key to giving your customer the time to air out their issue. And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable. The more comfortable the customer is the more likely they’ll share valuable feedback that can help prevent similar issues from occurring again in the future. 3. Always Listen It’s important to truly listen. When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood of your organization, and not dealing with the reasonable requests could cause backlash. Use the following methods to gather feedback from your customers: Surveys Focus Groups Observation Point of Sale Customer Service Social Media Communities and Groups Email and Web Forms 4. Treat your Customer as Valued partner Take your customer’s feedback seriously and act upon reasonable requests. What’s the point of listening if you’re not going to act on that feedback? Make sure it’s clear that you want your customer’s feedback and that your business truly values them as a partner. 5. Never forget to say “Thank You” Last, but certainly not least, always say “Thank you.” As many as 3 out of 4 customers say they have spent more with a company because of a history of positive experiences. Kindness and gratitude for a customer’s business is an undeniable way to further enchant them for the long term. Craft every thank you sent out from your company to be specific to the customer, relevancy is key. Be as appreciative as possible to your customers for taking the time to go through the process of resolving their issue. Finally, follow up with a good old fashioned “Thank you.” Do you employ these tactics in your small biz? Here i will be unleashing some tips on how you can survive in the computer biz centre. Pls, stay tuned. |
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