The JobMag - We are a specialist recruitment firm, dedicated also to training and general human resource development concerns. We are mostly committed to placing eligible candidates in permanent, temporary and interim positions, hence "the right people, for the right jobs".

The JobMag is recruiting to fill the vacant position of:

Job Title: Customer Service Officer

Job Location: Lagos

Description

Are you a fresh graduate, with good communication and interpersonal skills, and interested in working as a customer service officer in a dry-cleaning and laundry outfit?

Responsibilities

Communicate courteously with customers with telephone, email, letter and face to face
Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handle customer complaints or any major incidents, such as a security issue etc
keep accurate records of discussions or correspondence with customers
Analyze statistics or other data to determine the level of customer service your organization is providing
Develop customer service procedures, policies and standards for your organization or department
Meet with other managers to discuss possible improvements to customer service
Involve in staff recruitment and appraisals
Train staff to deliver a high standard of customer service
keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
Other responsibility will be assign by management from time to time

Preferred Skills:

Very confident, strong communication skills (Oral and written)
Good Knowledge of Word, Excel and PowerPoint and other relevant software
Strong business planning skills.

Note: Interview Date & Time
10am - 3pm, Tuesday 3rd February, 2015

How To Apply
Interested and qualified candidates should come to our office for an Open day Interview at:

JobMag Centre,
254, Herbert Macaulay Way, Alagomeji,
Yaba, Lagos.

Tel: 08167490262.

Deadline: 3rd February, 2015