With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere.

Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business.

This programme is highly participative and allows participants learn the art of effective customer service.

This training is tailored at teaching you how to give exceptional customer service.

Dates:-
Weekend classes:- April 18th & 19th 2015 (2 DAYS)
Saturday:- 10am-4pm
Sunday:- 12pm-4pm

Training Fee:- N30,000

Venue/Office Address:- No 8,irewole street, off opebi road, awosika busstop,opebi,ikeja.Lagos

The Training Package Includes:-
Powerfully Packaged Training Materials
Professional training by expert instructors
Tea/Lunch Break
Certificate of Training
Free Consultation
Networking Opportunities

Who Should attend? :-
-Everyone who communicates with customers both internally and externally.
-Graduates/NYSC holders that want to acquire skills to become highly marketable
-Executives/Departmental Heads
-Customer Care Representatives
-Managers/Supervisors
-Front Office Staff
-Relationship Officers
-Call Center Representatives
-Client Service Officers

What you stand to learn:-
-Key Skills for Quality Customer Service
-Addressing Different Customer Behavioral Styles
-Understanding Quality Service and Service Culture
-Listening/Communication Skills
-Dealing with difficult people
-Customer Service in a Competitive Environment
-How to get a win-win outcome with your customers
-Identifying customers needs and requirements
-How to create high customer loyalty through enhanced service
-7 C's of Customer service
-Identifying blocks to excellent customer service
-Emotional intelligence
-Turning complaints into opportunities
-Effective telephone techniques

Further Enquiries:-
Mobile:- 08022010519 or 07037195531
Email:- training@andavoy.com
Website:- www.andavoy.com

You can also visit us at No 8,irewole street, off opebi road, awosikabusstop, opebi, ikeja. Lagos


Payments can be made through the bank or at the office, please see office address above. Payments can also be made on the first day of the training.

To register for this course, please click on register now or contact us through any of the means above.

THE IMPACT OF POOR CUSTOMER SERVICE CAN HAMPER THE GROWTH OF AN ORGANIZATION

Enrol today

Limited spaces available.