Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,195,059 members, 7,956,960 topics. Date: Tuesday, 24 September 2024 at 12:11 AM |
Nairaland Forum / Nairaland / General / Career / Customer Service/customer Relationship Management Training In Lagos - March 2015 (1270 Views)
MTN Nigeria Recruitment For Graduate Customer Relationship Officer / Chartered Customer Service Professionals Certifications / Customer Relationship Management Is Not Customer Care (2) (3) (4)
(1) (Reply)
Customer Service/customer Relationship Management Training In Lagos - March 2015 by AnnePMP: 1:25pm On Mar 09, 2015 |
With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business. This programme is highly participative and allows participants learn the art of effective customer service. This training is tailored at teaching you how to give exceptional customer service. Dates:- Weekend classes:- April 18th & 19th 2015 (2 DAYS) Saturday:- 10am-4pm Sunday:- 12pm-4pm Training Fee:- N30,000 Venue/Office Address:- No 8,irewole street, off opebi road, awosika busstop,opebi,ikeja.Lagos The Training Package Includes:- Powerfully Packaged Training Materials Professional training by expert instructors Tea/Lunch Break Certificate of Training Free Consultation Networking Opportunities Who Should attend? :- -Everyone who communicates with customers both internally and externally. -Graduates/NYSC holders that want to acquire skills to become highly marketable -Executives/Departmental Heads -Customer Care Representatives -Managers/Supervisors -Front Office Staff -Relationship Officers -Call Center Representatives -Client Service Officers What you stand to learn:- -Key Skills for Quality Customer Service -Addressing Different Customer Behavioral Styles -Understanding Quality Service and Service Culture -Listening/Communication Skills -Dealing with difficult people -Customer Service in a Competitive Environment -How to get a win-win outcome with your customers -Identifying customers needs and requirements -How to create high customer loyalty through enhanced service -7 C's of Customer service -Identifying blocks to excellent customer service -Emotional intelligence -Turning complaints into opportunities -Effective telephone techniques Further Enquiries:- Mobile:- 08022010519 or 07037195531 Email:- training@andavoy.com Website:- www.andavoy.com You can also visit us at No 8,irewole street, off opebi road, awosikabusstop, opebi, ikeja. Lagos Payments can be made through the bank or at the office, please see office address above. Payments can also be made on the first day of the training. To register for this course, please click on register now or contact us through any of the means above. THE IMPACT OF POOR CUSTOMER SERVICE CAN HAMPER THE GROWTH OF AN ORGANIZATION |
Re: Customer Service/customer Relationship Management Training In Lagos - March 2015 by AnnePMP: 10:53am On Mar 13, 2015 |
Enrol today |
Re: Customer Service/customer Relationship Management Training In Lagos - March 2015 by AnnePMP: 10:00am On Apr 08, 2015 |
Limited spaces available. |
(1) (Reply)
Where Can I Get Health Safety Environment Training Service Providers In Owerri / Advice On Writting Cips(chartered Institute Of Procurement And Supply) Or Master / IIHT Is Changing The Face Of Digital Marketing Training - Discounts Available
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 11 |