[size=14pt]Basics of Customer Service[/size]

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and use the basics of customer service, it is helpful to have monthly or quarterly trainings to emphasize and reinforce important customer service procedures.
This set of modules is intended for anyone who needs to brush up on essential customer service skills. The lessons explore phone skills, service value, expectations, handling complaints, and other key areas.

Topics Covered

Promote Your Service Value
Over-Service to Leave a Lasting Impression
Ensure that What You Do Matters: Apply the Customer Window
Characteristics of a Value-Centered Organization
Understand What Those You Serve Value: Selection Values
Understand What Those You Serve Value: Evaluation Values
Know and Work With the Expectations of Those You Serve
Applying the Service Experience Chart
Applying Service Gap Analysis
Learn to be On-Stage to Provide the Best Service
Take Care of Yourself to Provide Sustainable Service
Package Your Service with Warmth
Use Effective Phone Skills
When You Can't Say "Yes"
Win Over that Difficult Person
Turn Lemons into Lemonade: Handling Complaints Effectively

COURSE FEE : N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]Developing Yourself as a Leader[/size]


Becoming a leader doesn't happen overnight, and it doesn't happen without effort. This curriculum discusses the characteristics of good leaders and provides ways to work effectively with your team.
This Leadership and Influencing Skills Training Program will teach you that effective leadership starts with a thorough understanding and congruence of the value systems of all parties.
This course provides the basis for understanding what leadership is and what leaders do to be successful.

Topics Covered

What is Stress?
Managing Stress
Understanding Successful Negotiation
Identifying the Characteristics of Leaders
Understanding the Behavior of Leaders
Creating an Effective Leadership Style
Developing Your Leadership Style
Understanding Power and Dependency
Utilizing Power and Influence Effectively
Using Power and Influence Ethically
Linking Ethics to Stress and Emotions
Leadership vs. Management
Leadership: Earning Trust
Leadership: Trusting Others
Leadership: Giving Non-Cash Recognition etc

COURSE FEE : N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]Effective Time Management[/size]

Do you ever wish there were more than 24 hours in a day so that you can do all of the things you need to do? Are you finding it hard to keep up with your work?
This collection offers an in-depth look at time management. We'll explore issues and build skills in areas such as efficiency, scheduling, delegation, and prioritization
Advantages of Time Management:
• Gain time
• Motivates and initiates
• Reduces avoidance
• Promotes review
• Eliminates cramming
• Reduces anxiety

Topics Covered

Save Time and Save Stress
Don't Let Priorities Go Awry
The Daily To-Do List: Your Basic Tool
Bending Time to Your Will: Scheduling and Time-Logging
Using Your Prime Energy Time for Priority Tasks
How to Communicate with Time in Mind
Effective vs. Efficient
Time-Saving Tips from Viewers Like You
Experiencing An Ideal Day
Project Management = Time Management Turned Up a Notch
Writing the Right -and Quick- Way
The Meeting: Opportunity or Time Waster?
Taking Control of Your Inbox
The Art of Delegation: Give It to Phil and Phyllis To Do
Laying Out the Time-Sensitive Project
How Long, How Much, How Good: Juggling Project Resources

COURSE FEE : N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]Making Effective Presentations in Meetings[/size]

A presentation doesn’t necessarily mean standing in front of a crowd with a projector. It could be when you sit squirming in an interviewer’s chair trying to be eloquent when asked why you left your last job.
Presenting to a group doesn't need to be stressful, it's a crucial method of transmitting information effectively, but it requires confidence and practice. This course is meant to help anyone improve their meeting and presentation skills.
Topics Covered

Keys to Lively and Effective Meetings
Workplace Communication: Presentations and Nonverbal Communication
Leaders' QuickTip #19: Create Great Communicators
The Meeting: Opportunity or Time Waster?
Listening for Ideas
Types and Anatomy of Meetings
Scheduling Meetings
Meeting Agendas and Minutes
Giving Your Best Presentation
Advanced Presentation Skills

COURSE FEE : N 20, 000

Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…

[size=14pt]Developing Yourself as an Entrepreneurial Salesperson[/size]

This set of lessons explores entrepreneurship in sales. It covers key topics such as motivation, time management, goal setting, and developing your sales approach.

Topics Covered

Understanding the Benefits of Consultative Selling
What are the 6 "Cs" of a Sales Approach?
Making Your Sales Approach Effective
Overcoming Sales Approach Obstacles
Solving Your Customer’s Needs
Preparing for Your Sales Call with “SMART” Goals
Managing Yourself in Sales
Staying Motivated in Sales
Exploring Entrepreneurship in Sales
Selling You: Creating a Business Plan
Entrepreneurship in Sales: Getting Started
Understanding Techniques for a Sales Approach
Maximizing Your Sales with Time Management
Setting and Managing Your Sales Goals
Developing a Value Proposition

COURSE FEE : N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]First Aid[/size]

First aid training is not only a legal requirement for employers, it is also a moral responsibility to ensure that anyone affected by your company can be cared for in the event of an emergency.
The First Aid Course provides suitable training for the first aiders from high risk or larger organisations. Providing first aid is a skill that every employee should master, and knowing what type of aid to perform isn’t always intuitive. This course explains how to recognize an injury and the best way to treat it.

Topics Covered

Accidents: An Overview
Basic Elements of a First Aid Training Program
Cold Stress for Employees
Cold Stress: First Aid
Heat Stress: First Aid
Heat Stress for Employees
Protecting Yourself: Ticks and Mosquitoes
Protecting Yourself: Poisonous Plants
Protecting Yourself: Stinging Insects
Basic First Aid
First Aid for Surface Injuries
First Aid for Seizures
AED-Saving Sudden Cardiac Arrest Victims
Workplace First Aid Programs
Injuries from Mass Casualty Events
Heat Stress for Employers

COURSE FEE: N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]Interpersonal Communication in Your Workplace[/size]

To communicate effectively, in other words, to be understood and understand others, is a set of skills to be learned and practiced.
Interpersonal communication is an irreplaceable skill in today's business environment. This set of lessons will help you become a better communicator, and will provide essential skills such as etiquette and protocol, conflict resolution, presentation, and understanding the degree of workplace communication. This course is 4 hours and 40 minutes long.

Topics Covered

Maximizing the Communication Process
Recognizing Common Barriers to Communication
Communicating Effectively in the Workplace
Understanding Conflict in the Workplace
Identifying the Causes of Conflict
Understanding Successful Negotiation
Handling Conflict and Negotiation Ethically
Managing Others' Impression of You
Communicating Ethically in Business
Dealing with Stressful People
Minimizing Gossip and Rumor
The Business of Communication
Constructive Feedback
Effective Styles for Interpersonal Communication
Communication Channels etc.

COURSE FEE : N 20, 000


[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…
[/size]

[size=14pt]Leader's Guide to Managing Stress[/size]

Course Description:
No one is better acquainted with stress than those "in charge": the people whose responsibility it is to keep business running smoothly. Stress is unavoidable; it's going to happen but there are effective ways of dealing with it. This curriculum teaches you coping techniques that can be used by you and your team. The skills and principles offered in this curriculum will make everyone, starting with the leader, happier and more effective..
Topics Covered

Improving Employee Attitude and Job Satisfaction
What is Stress?
Understanding Emotion in the Workplace
Managing Stress
What are Emotions?
Linking Ethics to Stress and Emotions
Reducing Stress through Time Management
Stress Management: Stress Awareness Comes First
Stress Management: Taking Care of Yourself
Dealing with Stressful People
Destressing your Inner and Outer World
Reducing Stress: Techniques to Relax
Reducing Stress: Meditation and Visualization

COURSE FEE : N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]Personal Development for New Managers[/size]

When you become a manager, you need to develop more than just your employees, you also must develop yourself. This compact series provides tips for successful communication as well as ways to improve your organizational skills, time management, and business writing technique.

Topics Covered

Barriers to Communication Success, Part 1
Barriers to Communication Success, Part 2
Business Writing Tips: Edit, Rewrite and Say It Right
Business Writing Tips: Make an Outline and a First Draft
Time Management for Managers
Speaking and Listening
Setting Sound Goals
Put On Your Manager's Hat
Organization for Efficiency
Management, Communication and Growth
Manage Your Time By Organizing Paperwork
Feedback and Non-Verbal Communication
Developing Management Skills

COURSE FEE : N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]

[size=14pt]Project Management: The Essentials[/size]

Course Description:
The 'Project Management Essentials' module provides just that-- the crucial information every project manager needs. Gain insight on models, constraints, and processes with this set of lessons.

Topics Covered

Project Management: Impact of Constraints
Project Management: Project Process Model
Projects as a Form of Work
Managing Project Portfolios
The Process of a Project
Cross-Cultural Considerations for Managing Projects
Collaborative Project Management in the Cloud
Exploring the History of Agile
Intro to Scrum
Introduction to Project Management
Brainstorming Project Tasks
Day-to-Day Project Management
Understanding What Drives Your Project
Project Management Program Opener

COURSE FEE: N 20, 000

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…
[/size]

[size=14pt]Time Management Skills - Online SelfStudy[/size]

Course Description:

This collection offers an in-depth look at time management. We'll explore issues and build skills in areas such as efficiency, scheduling, delegation, and prioritization.
Topics Covered
Save Time and Save Stress
Don't Let Priorities Go Awry
The Daily To-Do List: Your Basic Tool
Bending Time to Your Will: Scheduling and Time-Logging
Using Your Prime Energy Time for Priority Tasks
How to Communicate with Time in Mind
Effective vs. Efficient
Time-Saving Tips from Viewers Like You
Experiencing An Ideal Day
Project Management = Time Management Turned Up a Notch
Writing the Right -and Quick- Way
The Meeting: Opportunity or Time Waster?

[size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]