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Online Soft Skills Training by training04: 11:49am On Apr 02, 2015 |
[size=14pt]Basics of Customer Service[/size] Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and use the basics of customer service, it is helpful to have monthly or quarterly trainings to emphasize and reinforce important customer service procedures. This set of modules is intended for anyone who needs to brush up on essential customer service skills. The lessons explore phone skills, service value, expectations, handling complaints, and other key areas. Topics Covered Promote Your Service Value Over-Service to Leave a Lasting Impression Ensure that What You Do Matters: Apply the Customer Window Characteristics of a Value-Centered Organization Understand What Those You Serve Value: Selection Values Understand What Those You Serve Value: Evaluation Values Know and Work With the Expectations of Those You Serve Applying the Service Experience Chart Applying Service Gap Analysis Learn to be On-Stage to Provide the Best Service Take Care of Yourself to Provide Sustainable Service Package Your Service with Warmth Use Effective Phone Skills When You Can't Say "Yes" Win Over that Difficult Person Turn Lemons into Lemonade: Handling Complaints Effectively COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 11:52am On Apr 02, 2015 |
[size=14pt]Developing Yourself as a Leader[/size] Becoming a leader doesn't happen overnight, and it doesn't happen without effort. This curriculum discusses the characteristics of good leaders and provides ways to work effectively with your team. This Leadership and Influencing Skills Training Program will teach you that effective leadership starts with a thorough understanding and congruence of the value systems of all parties. This course provides the basis for understanding what leadership is and what leaders do to be successful. Topics Covered What is Stress? Managing Stress Understanding Successful Negotiation Identifying the Characteristics of Leaders Understanding the Behavior of Leaders Creating an Effective Leadership Style Developing Your Leadership Style Understanding Power and Dependency Utilizing Power and Influence Effectively Using Power and Influence Ethically Linking Ethics to Stress and Emotions Leadership vs. Management Leadership: Earning Trust Leadership: Trusting Others Leadership: Giving Non-Cash Recognition etc COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 11:55am On Apr 02, 2015 |
[size=14pt]Effective Time Management[/size] Do you ever wish there were more than 24 hours in a day so that you can do all of the things you need to do? Are you finding it hard to keep up with your work? This collection offers an in-depth look at time management. We'll explore issues and build skills in areas such as efficiency, scheduling, delegation, and prioritization Advantages of Time Management: • Gain time • Motivates and initiates • Reduces avoidance • Promotes review • Eliminates cramming • Reduces anxiety Topics Covered Save Time and Save Stress Don't Let Priorities Go Awry The Daily To-Do List: Your Basic Tool Bending Time to Your Will: Scheduling and Time-Logging Using Your Prime Energy Time for Priority Tasks How to Communicate with Time in Mind Effective vs. Efficient Time-Saving Tips from Viewers Like You Experiencing An Ideal Day Project Management = Time Management Turned Up a Notch Writing the Right -and Quick- Way The Meeting: Opportunity or Time Waster? Taking Control of Your Inbox The Art of Delegation: Give It to Phil and Phyllis To Do Laying Out the Time-Sensitive Project How Long, How Much, How Good: Juggling Project Resources COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 12:00pm On Apr 02, 2015 |
[size=14pt]Making Effective Presentations in Meetings[/size] A presentation doesn’t necessarily mean standing in front of a crowd with a projector. It could be when you sit squirming in an interviewer’s chair trying to be eloquent when asked why you left your last job. Presenting to a group doesn't need to be stressful, it's a crucial method of transmitting information effectively, but it requires confidence and practice. This course is meant to help anyone improve their meeting and presentation skills. Topics Covered Keys to Lively and Effective Meetings Workplace Communication: Presentations and Nonverbal Communication Leaders' QuickTip #19: Create Great Communicators The Meeting: Opportunity or Time Waster? Listening for Ideas Types and Anatomy of Meetings Scheduling Meetings Meeting Agendas and Minutes Giving Your Best Presentation Advanced Presentation Skills COURSE FEE : N 20, 000 Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…
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Re: Online Soft Skills Training by training04: 1:00pm On Apr 02, 2015 |
[size=14pt]Developing Yourself as an Entrepreneurial Salesperson[/size] This set of lessons explores entrepreneurship in sales. It covers key topics such as motivation, time management, goal setting, and developing your sales approach. Topics Covered Understanding the Benefits of Consultative Selling What are the 6 "Cs" of a Sales Approach? Making Your Sales Approach Effective Overcoming Sales Approach Obstacles Solving Your Customer’s Needs Preparing for Your Sales Call with “SMART” Goals Managing Yourself in Sales Staying Motivated in Sales Exploring Entrepreneurship in Sales Selling You: Creating a Business Plan Entrepreneurship in Sales: Getting Started Understanding Techniques for a Sales Approach Maximizing Your Sales with Time Management Setting and Managing Your Sales Goals Developing a Value Proposition COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 1:03pm On Apr 02, 2015 |
[size=14pt]First Aid[/size] First aid training is not only a legal requirement for employers, it is also a moral responsibility to ensure that anyone affected by your company can be cared for in the event of an emergency. The First Aid Course provides suitable training for the first aiders from high risk or larger organisations. Providing first aid is a skill that every employee should master, and knowing what type of aid to perform isn’t always intuitive. This course explains how to recognize an injury and the best way to treat it. Topics Covered Accidents: An Overview Basic Elements of a First Aid Training Program Cold Stress for Employees Cold Stress: First Aid Heat Stress: First Aid Heat Stress for Employees Protecting Yourself: Ticks and Mosquitoes Protecting Yourself: Poisonous Plants Protecting Yourself: Stinging Insects Basic First Aid First Aid for Surface Injuries First Aid for Seizures AED-Saving Sudden Cardiac Arrest Victims Workplace First Aid Programs Injuries from Mass Casualty Events Heat Stress for Employers COURSE FEE: N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 1:09pm On Apr 02, 2015 |
[size=14pt]Interpersonal Communication in Your Workplace[/size] To communicate effectively, in other words, to be understood and understand others, is a set of skills to be learned and practiced. Interpersonal communication is an irreplaceable skill in today's business environment. This set of lessons will help you become a better communicator, and will provide essential skills such as etiquette and protocol, conflict resolution, presentation, and understanding the degree of workplace communication. This course is 4 hours and 40 minutes long. Topics Covered Maximizing the Communication Process Recognizing Common Barriers to Communication Communicating Effectively in the Workplace Understanding Conflict in the Workplace Identifying the Causes of Conflict Understanding Successful Negotiation Handling Conflict and Negotiation Ethically Managing Others' Impression of You Communicating Ethically in Business Dealing with Stressful People Minimizing Gossip and Rumor The Business of Communication Constructive Feedback Effective Styles for Interpersonal Communication Communication Channels etc. COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details… [/size]
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Re: Online Soft Skills Training by training04: 1:11pm On Apr 02, 2015 |
[size=14pt]Leader's Guide to Managing Stress[/size] Course Description: No one is better acquainted with stress than those "in charge": the people whose responsibility it is to keep business running smoothly. Stress is unavoidable; it's going to happen but there are effective ways of dealing with it. This curriculum teaches you coping techniques that can be used by you and your team. The skills and principles offered in this curriculum will make everyone, starting with the leader, happier and more effective.. Topics Covered Improving Employee Attitude and Job Satisfaction What is Stress? Understanding Emotion in the Workplace Managing Stress What are Emotions? Linking Ethics to Stress and Emotions Reducing Stress through Time Management Stress Management: Stress Awareness Comes First Stress Management: Taking Care of Yourself Dealing with Stressful People Destressing your Inner and Outer World Reducing Stress: Techniques to Relax Reducing Stress: Meditation and Visualization COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 1:14pm On Apr 02, 2015 |
[size=14pt]Personal Development for New Managers[/size] When you become a manager, you need to develop more than just your employees, you also must develop yourself. This compact series provides tips for successful communication as well as ways to improve your organizational skills, time management, and business writing technique. Topics Covered Barriers to Communication Success, Part 1 Barriers to Communication Success, Part 2 Business Writing Tips: Edit, Rewrite and Say It Right Business Writing Tips: Make an Outline and a First Draft Time Management for Managers Speaking and Listening Setting Sound Goals Put On Your Manager's Hat Organization for Efficiency Management, Communication and Growth Manage Your Time By Organizing Paperwork Feedback and Non-Verbal Communication Developing Management Skills COURSE FEE : N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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Re: Online Soft Skills Training by training04: 1:16pm On Apr 02, 2015 |
[size=14pt]Project Management: The Essentials[/size] Course Description: The 'Project Management Essentials' module provides just that-- the crucial information every project manager needs. Gain insight on models, constraints, and processes with this set of lessons. Topics Covered Project Management: Impact of Constraints Project Management: Project Process Model Projects as a Form of Work Managing Project Portfolios The Process of a Project Cross-Cultural Considerations for Managing Projects Collaborative Project Management in the Cloud Exploring the History of Agile Intro to Scrum Introduction to Project Management Brainstorming Project Tasks Day-to-Day Project Management Understanding What Drives Your Project Project Management Program Opener COURSE FEE: N 20, 000 [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details… [/size]
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Re: Online Soft Skills Training by training04: 9:51am On Apr 13, 2015 |
Re: Online Soft Skills Training by training04: 1:50pm On Apr 16, 2015 |
[size=14pt]Time Management Skills - Online SelfStudy[/size] Course Description: This collection offers an in-depth look at time management. We'll explore issues and build skills in areas such as efficiency, scheduling, delegation, and prioritization. Topics Covered Save Time and Save Stress Don't Let Priorities Go Awry The Daily To-Do List: Your Basic Tool Bending Time to Your Will: Scheduling and Time-Logging Using Your Prime Energy Time for Priority Tasks How to Communicate with Time in Mind Effective vs. Efficient Time-Saving Tips from Viewers Like You Experiencing An Ideal Day Project Management = Time Management Turned Up a Notch Writing the Right -and Quick- Way The Meeting: Opportunity or Time Waster? [size=14pt]Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…[/size]
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