MacTay Consulting is recruiting for a Help Desk Executive. MacTay Consulting is a business management consulting, HR advisory and outsourcing firm that has been in existence for over 30 years.

Help Desk /Business Support

Experience: 1-2 years working experience of call center/customer service

Immediate Responsibilities:
Provide general support to callers that is internal and external, on a variety of issues by responding to telephone calls, emails, and “in-office” requests.
Transfer calls to relevant parties whether inbound or outbound
Log all requests and escalate to relevant departments as necessary.
Maintain up-to-date documentation
Occasionally support recruitment projects.
Ensure high customer satisfaction levels are maintained.
Courier maintenance that is for incoming and outgoing packages.
Additional responsibilities assigned as necessary.

Requirements:
1-2 years of call center experience
Minimum of Bachelor degree
Strong customer service skills
Strong written and oral communication skills
Intermediate to Strong Microsoft Office skills; preferably excel and word
Must be a team player with a positive attitude
Must be a self-motivator willing and eager to work in a competitive environment

Method of Application

http://www.worklandng.com/help-desk-business-support-officer-at-mactay-consulting/

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