Jakarta, Indonesia- Despite the need of telecommunications in today’s time, phone etiquette is still a big issue among people. Whether at work, at home, or on your mobile phone, here are 8 solid telephone etiquette tips everyone should be displaying at all times. Here are the following repeated steps that XL Axiata Axis Capital Group Jakarta Indonesia has written down for you to review and practice:


1. Always identify yourself at the beginning of all calls.

A) When in the office, always answer a telephone by saying: “Hello/Good Morning, ------ Department, --------- speaking.”

B) From a cell phone, either simply say Hello, or state your name, Hello, Syndi Seid here. Do not answer by using words such as “yeah” or “yes.”

C) When placing a call, always state your name along with the name of the person you are calling. Example: “Hello, my name is John Doe from XYZ Corporation. May I please speak with Ms. Jane Smith?”

2. be sensitive to the tone of your voice. Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence. You don’t want to hear complaints from your clients or worse, lose them altogether.

Tip: Sit up in your chair or stand during the conversation. When at home, use a personal tape recorder to privately record your own conversations. You will then hear how your sound to others.

3. Think through exactly what you plan to say and discuss BEFORE you place a call.

Tip: Jot down the items you want to discuss and questions you want answered. In other words, anticipate and expect you will be placed into a voicemail system; plan your message to be as direct and specific as possible, asking the person to respond to specific alternatives or questions. Do not say, “Hello, it’s Syndi, call me back.” One personal script that our client relations people use is, “Hi, this is ----- from ------. I am looking for ----- about -----. You can call us back at Bleep- xxxx. I am looking forward to speaking from you soon”. At least state the subject about which you want the person to call you back about.