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Exciting Opportunities In A 5 Star Hotel In Lagos by Nobody: 4:12pm On May 22, 2015 |
Our client, a 5 star hotel situated in the heart of Victoria island, Lagos urgently requires the services of the following: 1. Bar and Restaurant manager Responsibilities: • Manage the restaurant and bar business including sales • The manager will supervise and coordinate activities in the Restaurant and Bar • Optimize the supply chain and make maximum use of raw materials • To maximize opportunities for departmental sales and profit and other related targets • Maximize restaurant and bar occupancy Responsible for the smooth running of the Bar & Restaurant Department in line with company standards of Procedures, predetermined budgets and all relevant legislation. • Employee Relations & Performance Management of the Bar & Restaurant Team with the assistance of the HR Department. • Supervise the activities of all Bar & Restaurant team to ensure all team members are aware of their responsibilities and are performing all duties to a consistently high standard. • The Management of all stock level’s within the Department in line with Departmental Budgets • To work with the Head Chef and Senior Managers on menu planning through monitoring of food sales and introducing new menu ideas. • Management of cash handling procedures of department in accordance with company policy. • To communicate our services and facilities to guests as required. • To liaise with all other Head’s of Departments and Duty Managers to ensure high quality of service is achieved at all times. • To work in conjunction with the General Manager & Deputy General Manager to ensure the smooth and efficient running of the department and overall Business. Required Skills: • Minimum 5 years Hotel experience and knowledge of the Hospitality Industry • Excellent communication skills (both oral and written) with good interpersonal skills • Strong attention to detail. • Ability to thrive in a fast-paced environment. • Strong multitasking skills. • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. • A good first degree. 2. Guest and Customer relations officer Responsibilities • Ensure and provide flawless, upscale, professional and high class guest service experiences • Analyse customer feedback and provide strategic direction to continuously improve overall rating • Respond to guests needs and anticipate their unstated ones • Expect and react promptly to guests’ requirements and inquires • Actively listen and resolve guests’ complaints • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc) • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery • Promote all amenities, conveniences and programs offered • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to • Appraise team’s performance and produce reports • Examine activities logbook, assign tasks appropriately and implement control schedule daily Requirements • Proven working experience as guest relations manager • 3 years working experience in hospitality • Adequate knowledge of personalised services principles and processes • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques • Hands on experience with guest relationship management software • Proficiency in English, multilingualism will be considered an asset • Guest service orientation and drive • Excellent problem resolution skills along with outstanding communication and active listening skills • Ability to work flexible hours • Highly responsible and reliable with a professional presentation • A good first degree in hospitality management, business administration or related field 3. Sales and Marketing Manager Responsibilities • Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc. • Initiate new sales, prospects and qualifies leads and solicits potential clients • Host and entertain clients and maintain client accounts • Conduct property site visits and answer questions • Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s). • Develop sales plans and strategies to meet or exceed established revenue and room night goals • Partner with operations departments to ensure full participation in servicing accounts. • Confident in Sales, Presentation, Negotiation, Analytic & Training Skills, Key-Account & Platform Management • Can remain calm and focused in a pressurised environment and an ever-changing and sometimes volatile market • Capable of setting mid-longer term strategies yet effective in deciding short term actions to optimise business Requirements • At least 3 years 5-star branded hotel experience in of Sales & Marketing • Previous 4-5 years in hotel field sales with international work experience and a proven track record • An outgoing personality, who is pleasant yet demonstrating strong leadership skills • Excellent communication skills • Fluent in English language both oral and written is a must. Other languages would be an advantage • A good HND or first Degree in Business Administration, Marketing, Tourism or a related field 4. Cost control Manager Responsibilities • Estimating and managing the cost to produce goods and services. • Using accounting models to help determine the price of production, the price to consumers and how much money the company can expect to make on any given product or service. • Pricing raw materials from vendors necessary to creation of the product, labor, any necessary transportation and equipment. • Building an annual operating budget for the company. • Managing purchasing in order to keep costs within budget while maintaining the company's timely schedule. • Controls all the hotel’s cost activities to align with expected cost strategies • Build reports detailing raw material inputs and labor costs to management along with a comparison of actual versus projected production costs. • Provide profit estimate reports on a regular basis. Requirements • HND/Degree in Accounting • Member of ICAN Or Chartered Institute of Cost and Management Accountants of Nigeria • 5 years experience • Excellent communication and numerical skills • Excellent use of Cost Accounting software packages 5. HR Manager Responsibilities To provide support in the strategic management of the hotel's human capital • Advise Management on the manpower/headcount implications of the business strategy as well as best suited methods for addressing manpower needs • Plan and implement the end-to-end employee recruitment and selection process in line with the laid down company policies and procedures • Assist in the Company New Hire Induction programme, ensuring seamless and successful implementation. • Manage Company employee verification (credential and reference etc verification) and ensure the accuracy and correctness of information contained in staff records and files. • Organize and coordinate the company's Knowledge Sharing initiative as part of a larger competency development and gap bridging programme • Liaise and negotiate with vendors and contractors on matters relating to function • Liaise with Line Supervisors in identifying employee training needs from the results of formal competency assessment exercises. • Responsible for collating and preparing the annual training plan/calendar and securing approval for its implementation. The Person: -Graduate of social sciences or arts preferably a Lawyer -Minimum 7 years experience especially in medium sized organisations or international coys -Member of professional associations especially CIPM is a must -Must be debonair and cosmopolitan -Very strong interpersonal skills -Team player 6. Maintenance Engineer Responsibilities • Responsible for engineering and maintenance operations of the hotel,hotel property, restaurant and grounds. • Responds to engineering and maintenance concerns. • Performs and/or monitors maintenance and preventative maintenance projects. • Responds to all building related safety concerns. • Maintains departmental compliance with hotel maintenance procedures. • Supports hotel departmental maintenance programs and executes daily,weekly and monthly checklists. • Assists in the supervision of temporary maintenance associates. • Assist management in specifying proper supplies and equipment for operations. • Deals with guest related concerns. • Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel. • Must possess knowledgeable of basic hand/power tool operation. • Supervises the cleanliness and maintain pool and spa area. Requirements • A good HND/first degree in an engineering related course • Previous construction or hotel maintenance department supervisory or management experience. • At least 12 months experience in a similar capacity. • Should have basic understanding of HVAC, electrical, plumbing and • carpentry concepts. • Be able to work in a standing position for long periods of time (up to 5 hours). • Must be available to respond to emergencies when not physically at the job site. • Ability to satisfactorily communicate in English with guests, management, coworkers and vendors. • Ability to work a variety of varying schedules. • Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. • Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Should you meet any of the above criteria, please send your resume to us ooni.provenability@gmail.com with the position been applied for as the title of the mail on or before 31st May, 2015. |
Re: Exciting Opportunities In A 5 Star Hotel In Lagos by Bolosiye: 10:12pm On May 22, 2015 |
Pls Can i ve a privy to de name of dis hotel and de salary scale for position of bar/ restaurant manager? Thank u |
(1) (Reply)
Please I Just Received A Text Message From Job/wfm/md...has Anyone Recieved This / Massive Recruitment in Main One Cable / Norfolk Paper & Packaging Ltd ..who Knows This Company????
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