Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Key Performance Measures:

Processing of all categories of data validation enquiries with the approved SLA.
Reduced income loss associated with wrongly captured data on the system through Reconciliation of customer’s account
Reduced customer complaints on excess charges
To achieve positive satisfactory feedback from both internal and external customer.
Ensure adequate consequence management to forestall a repeat occurrence of reported errors.
Efficient management of the group email. No service failure attributable to untreated emails.
Good attitude to work and team spirit.

Internal and External Relationships:

Good communication skills with colleagues resulting in good customer service.
Good internal and external communication skills with all stakeholders resulting in exceptional customer service being delivered to both internal and external customers.

Personal Competencies:

Excellent interpersonal and communication skills
Strong customer focus and service orientation
Creative, analytical with good problem solving skills
Conflict management skills and ability to manage ambiguity
Self-driven, values based, innovative, independent adaptive and results orientated person
Good leadership skill
Good verbal communication skills - sincere and articulate.
Passionate about service.
Ability to listen and probe effectively to determine customers’ real needs.
Ability to provide accurate information.
Focuses on getting things finished.
Ability to handle pressure/conflict.
Ability to remain calm under pressure and not to take criticism personally.
Self-motivated.
Integrity and honesty.

Application Closing Date

19th June, 2015
APPLY HERE : http://dynamicexploits..com/2015/06/team-lead-account-reconciliation-at.html

Sowi to disturb is there a direct mail to forward the CV? Plzz

horladmejy:
Sowi to disturb is there a direct mail to forward the CV? Plzz

plzz check the site for DAT information