An e-commerce website allows the members of the public to purchase required products via secured transactions on the vendor's website. This involves an administration system facilitating clients to manage their inventory, orders and transactions; order processing and online secure payment. E-commerce software plays a crucial role for all these related processes for the vendor and the customer alike, resulting in trust between the vendor and the customer community. A crash in the software evidently leads to crash in the trust with the vendor followed by crash in the business.

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