Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Advise on company information.
Answer questions about products and services.
Act as the company gatekeeper.
Proffer solutions to customers query.
Attempt to persuade customer to reconsider cancellation.
Inform customer of new products and services.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.

Requirements

B.Sc or HND in any discipline.
Experience in customer service is an added advantage.
Good interpersonal skills. Good communication skill (Spoken and Written)
Ability to work under pressure.

Application Closing Date
8th July, 2015

How to Apply
Interested and qualified candidates should send their CV’s to: career@prohubglobal.com