The Company
RealBoss Limited is a Real Estate company with a vast Bouquet of accredited and cost effective Real estate solution cutting across different demographic lifestyle. Realboss Ltd is well positioned to facilitate our Clients’ transition from a tenant to a landlord and ultimately to an Investor.
Product and Service
Our scope of operation goes beyond just selling; we offer a turnkey Real Estate Solutions comprising
• Real Estate Consultancy services.
• Real Estate Education
• Multi Level Marketing System
• Property Management
• Property Development through Joint ventures
• Cooperative Society Services
• Real Estate Financing (Lending Clun and Real Estate Crowdfunding)
• Real Estate Mentoring
For more info on our operations, please visit www.realbossltd.com

We wish to fill the following positions:

1. Role: CUSTOMER SERVICE REPRESENTATIVE
Job brief
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer Service Representative Job Responsibilities:
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing
customers.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Responsible for contributing to the development and execution of the annual marketing business plan which will include customer service
area goals and timetables
• Opens customer accounts and regularly update account information.
• Works with the organization’s client to resolve problems, facilitate solutions and enhance customer service offerings.
• Planning and development of specific target markets and groups.
• Prepares, generates and distributes daily reports to appropriate personnel.
• Maintains detailed call activity reports and provides them to the management team on a regular basis.
• Provides back-up support to other members in the performance of job duties as required.
• Supports/participates in the organization’s Continuous Improvement Program.
• Answers customer inquiries/communications as required.
• Attends regular customer service departmental meetings.
• Advises internal staff of advertisements and campaigns that affects retention.
• Co-ordinates the organization's involvement in internal and external trade shows.
• Conducts follow up phone calls to survey respondents who have concerns or questions.
• Performs other related duties as assigned by management.

Requirements
• Proven customer support experience
• Real Estate Market Knowledge
• Strong phone contact handling skills and active listening
• Familiarity with Microsoftword and excel systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• University Graduate
• CRM or other customer service certification will be an added advantage

Additional Requirements
• Candidate must reside and be willing to work around Lekki/Ajah axis or not mind the distance.

Qualifications: 1-2 years of customer service, sales or marketing experience. Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
Interested Candidates should send their CVs to career@realbossltd.com with the role as Subject.

Note: Only shortlisted Candidates will be contacted

2. Role: MARKETTING AND BRAND DEVELOPMENT MANAGER
Job brief
A Marketing & Brand Development Manager is Responsible for managing a company's brand. The scope of work cut across all aspects of sales, marketing, brand development, and dealer or agent management. This role is primarily responsible for developing highly effective marketing plans through a deep understanding of the consumer and the brand’s target market, which in turn, achieves profit and maximizes the brand’s long-term potential.
Duties
• Creating brand strategies such as positioning, scheduling, and deciding on the selling platform.
• Create new branded items and selling initiatives, marketing the company image and positioning throughout the industry.
• Build strong customer relationships.
• Drive profitable sales, brand growth and loyalty for the business areas.
• Develop and execute Long and mid-term brand management plans and financial analyses
• Ensure brand communication for areas of responsibility are consistent with the company and brand positioning.
• Develop and implement media planning, buying, and innovation strategies.
• Coordinate and manage content management and information sharing among departments, divisions and external customers and
divisions.
• Provide design and direction for collateral, web, product packaging, and other visual communications media for the company.
• Help promote uniformity and consistency of brand.
• Create, contribute, and present sales presentations and collaborate with the sales and marketing teams to ensure product requirements
are achieved.
• Collaborate with a cross-functional team to reduce product complaint, errors and dissatisfaction.
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Monitor market trends, research consumer markets and conduct competitive strategic analysis to identify opportunities and key issues.
• Oversee marketing and advertising activities to ensure consistency with product line strategy
• Brainstorm new and innovative growth strategies
• Research and determine product weaknesses and areas to be modified
• Develop sales tools and effective product positioning in the market

Education and Training Requirements

A bachelor’s degree in Marketing, Communications, Advertising, or any related field. Having at least 3 years of experience in Brand Marketing and sales. A postgraduate degree will be an added advantage.
Requirements
• Excellent understanding of the full marketing mix
• Highly creative with ability to think out of box
• Experience in identifying target audiences and devising campaigns that engage, inform and motivate
• Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive management
• Strong analytical skills and data-driven thinking
• Advanced communication and interpersonal skills
• Up-to-date with latest trends and marketing best practices
• Comfortable working with numbers, metrics and spreadsheets.

Additional Requirements
• Candidate must reside and be willing to work around Lekki/Ajah axis or not mind the distance.
Interested Candidates should send their CVs to career@realbossltd.com with the role as Subject.

Note: Only shortlisted Candidates will be contacted


3. Role: ACCOUNTING OFFICER
Job brief
The accounting officer is responsible for the review of a business's financial reports and other documents to ensure they are accurate. Documents that undergo his scrutiny include invoices, receipts, ledgers and purchase orders. He reviews the books of account, and confirms that records of expenditures and profits of a business are correct. He analyzes all other fiscal activities and certifies that they comply with accounting and legal requirements. In the event of any misappropriation of funds, evidenced by financial records, he reports the matter to management for redress.Accounts officers arrange the payment of bills and accounts for their organization
The jobholder shall not only ensure the accurate management of the Institute’s financial accounts in compliance with applicable rules and procedures but also the availability of sufficient funds to cover EIGE’s cash requirements arising from the implementation of its budget.

Primary Responsibilities
Responsibility 1 - Accounts Receivable Function
• Generate sales invoices and credit notes
• Receipt of member/customer payments – process cheque payments, credit card transactions and direct deposits
• Reconcile accounts receivable subsidiary ledger with general ledger
• Follow up of long standing/delinquent debtors.
• Establish and maintain positive working relationships with customers
• Banking duties as required; Daily banking – cheques and cash.
• Communicate with staff/members/customers regarding invoicing and payment of invoices
Responsibility 2 – Accounts Payable Function
• Processing of creditors invoices
• Raising of payments ensuring proper authorizations – via cheque and electronic funds transfer.
• Processing of corporate credit card transactions – ensuring corporate purchasing policy is being followed by relevant cardholders.
• Manage and reconcile office petty cash
• Communicate with creditors regarding outstanding accounts and payment of outstanding accounts
• Data entry of vendor invoices
• Generate vendor payments as required
Responsibility 3 – Administrative Functions
• Photocopying/Printing and collating paperwork
• Filing paperwork and Management of filing system
• Prepare month-end sales & management reporting as necessary
Responsibility 4 – Payroll Function
• Prepare weekly processing of payroll transactions for permanent and independent staff category.
• Support the payroll process through to general ledger and payment of payroll tax according to relevant authority requirements
Responsibility 5 - Compliance Activities
• Assist Financial Controller where required with compliance regime with regards to GST, PAYG Withholding, Superannuation, Payroll Tax, Fringe Benefits Tax and Work Cover.
Responsibility 6 –Other tasks where instructed by the Financial Controller

Experience
At least 2-3 years experience in an accounts role (preferred)
Sound Knowledge of Microsoft Office Suite (including Word, Excel & Outlook)

Skills and Personal Attributes
• Demonstrated ability to contribute in a professional and collaborative way to a team
• Knowledge of contemporary IT including word processing, email, spreadsheet, database and similar disciplines.
• Demonstrate high level of oral communication and interpersonal skills including the ability to manage the flow of people and business,
liaise and consult with internal and external stakeholders regarding sensitive and confidential matters, and maintain effective working
relationships in a high volume environment.
• Demonstrate a high level of confidentiality, tact, discretion, initiative and sound judgment.
• Excellent organizational skills including the ability to determine priorities meet regular deadlines and take/follow up action.
• Must be a highly reliable individual

Additional Requirements
• Candidate must reside and be willing to work around Lekki/Ajah axis or not mind the distance. Interested Candidates should send their
CVs to career@realbossltd.com with the role as Subject.

Note: Only shortlisted Candidates will be contacted

4. ROLE: ADMIN/IT OFFICER
The Administration/IT Officer supports the Executive Management, Account & Operations and the other department in ensuring a smooth running of the Office.

Office Administration Function
• To provide administrative support to the Executive management, Account and Operations and other members of staff.
• To undertake office telephone reception, including taking messages for other staff.
• To operate manual and computerized office systems, for example filing papers and maintaining databases.
• To undertake general office duties, for example: dealing with post, internal and external e-mail enquiries; o drafting and sending
standard letters on behalf of the Executive Director.
• Photocopying and collating papers and mailings; arranging for documents to be printed/bulk printing arrangements; monitoring stocks of
basic items, for example stationery, paper, toner etc ordering stationery, periodicals, books, equipment and other items, arranging travel
and hotel accommodation as the need arises, liaising with suppliers and maintaining excellent professional relationships.
• To act as Fire Warden and/or First Aider if required
• To assist with the organization of conferences, seminars and other events on behalf of the company. This includes: arranging dates and
venues; arranging refreshments and other requirements; taking bookings and dealing with enquiries from conference delegates. - To
assist with the taking of minutes and notes at meetings.
• To Co-ordinate all papers including drafting the agenda and ensuring that all papers are prepared on schedule, and conform to the highest
standards.

ICT Functions

• To provide ICT support to the organization, in liaison with the external ICT support services.
• To ensure that each Board meeting is properly set up with catering and IT/external Comms support where necessary.
• To act as the first point of contact and troubleshooting for staff’s ICT queries
• Ensure that all office equipment is in working order at all times.
• Manage the Company’s website and continuously update content and Graphics
• Take and produce the minutes of both the Board and the Staff meetings.
• Ensure proper liaison with the IT support service and other IT consultants when necessary to ensure management of the office computer
network, PCs, website, software, anti-viral systems and peripherals.
• Add new users to the system and manage staff access to the agency folders.
• Manage staff Database.
• To back up servers and manage rotation of off-site copies.

Human Resources Function
• To provide HR support to the organization, in liaison with the management team and Senior HR Advisor.
• Ensure consistent Human Resources administration across the organization, including personnel files, contracts, job descriptions, annual
leave and sickness records. - Ensure that all HR matters and files are treated in the strictest confidence at all times.
• Support the HR Advisor in managing the recruitment portal on the company’s website - Administer equal opportunities monitoring in
relation to recruitment and selection policy and procedures.
• Assist with the planning and implementation of staff and intern inductions. - Keep the staff handbook and induction manual up to date and
relevant.
• Assist Senior Managers with staff recruitment as needed.
• To perform secretarial functions, including drafting and typing letters, memos and other documents.
• To contribute generally to the daily and smooth working of the Organization and undertaking other tasks as are appropriate to the nature
and scope of the post

Experience
• At least 2-3 years’ experience in Admin & IT roles
• A multi-skilled person with strong administrative and operational skills, with excellent computer/IT skills
• Experience in database management/ campaign, Graphics design and an aptitude for writing.

Additional Requirements
• Candidate must reside and be willing to work around Lekki/Ajah axis or not mind the distance.

Interested Candidates should send their CVs to career@realbossltd.com with the role as Subject.
Note: Only shortlisted Candidates will be contacted