Regardless of your career or vocation, the most important skill that you need to succeed in your business or career is your human relationship skill.Therefore, this training is organized by Zoe-Stephens Global Resources to equip participants with the knowledge and skills to deliver exceptional customer service .
COURSE OVERVIEW:
• Understanding Customer Service
• Customer Service Principles
• Developing a customer service culture
• Benefits of exceptional customer service
•Acting Assertively
•Turning complaints into opportunities
• Listening and Questioning Skills
• Handling Irate Customers
• Building ‘Emotional Bank Accounts’ with customers
• Do’s and Don’ts in Customer Service
• Emotional Intelligence
• Effective Telephone Techniques
• Teamwork

FOR WHO:
•Fresh Graduates
• NYSC Members
• Customer Service Managers
• Relationship Officers
• Sales & Marketing Managers
• Client Service Officers
• Customer Service Officers
• Sales & Marketing Executives
• Call Center Agents
• Front Office Staff



TRAINING OUTCOMES:
At the end of the training, participants would have mastered the
skills necessary to:
• Deliver exceptional service to customers
• Handle telephone calls more professionally
• Recognize good or bad customer service in their service interactions
with customers
• Ensure repeat purchases by customers
• To take corrective measures when service goes wrong
• Turn your Prospective customers to your Loyal Customers
• Handle irate customers

Training will be delivered via lectures supported by
discussions,Role Plays,case study analysis and Vidoes
This training is going to be highly interactive


Visit www.zoestephensglobal.com to Register or call 09092900887 or 01-4534159
or Send email to Info@zoestephensglobal.com
TIME: 10am- 3pm
2 Days Training
FEE: N15,000 per participant.
This fee covers course materials and certificate.