The most common reason for the non-arrival of
your Payoneer MasterCard Card is, wrong
address, wrong postal code or wrong address
format.

There are many countries with address systems
that leave much to be desired. The first
Payoneer Card I ordered never arrived. Five days
beyond the estimated date of arrival, my worry
led me to contact Payoneer customer support.
Keep on reading, to get the best method of
contacting them for optimal responsiveness.


If your Payoneer Card is missing on transit or
delivered to a wrong address, there’s no need for
you to start opening a new account. Just
contact their customer support team. You could
either call them up, send them an email after
loging into your account or lastly and most
definitely not the least, chat with a customer
care staff via their online chat room.

The last option is definitely the best of the three.
Just go to their customer support page, you’ll be
required to login (if you’re not already), click on
the Chat option and experience the best service.
No matter what problem you may be having with
your Payoneer account, Card shipment or usage,
you’ll get a real-time solution. The email option
takes days to get a response. Those who use
the call option have made one complaint or the
other.

Back to my story. I contacted Payoneer support
via chat and the man that answered me was
very helpful. I told him my card was well over-
due for arrival and he apologized and
immediately told me he will re-order it (your
Payoneer account remains intact – You’re only
getting a replacement mastercard at no cost).


IMPORTANT: What I did differently was, I told
him I would prefer to use the P.O Box method of
delivery instead of the home address / postal
code method (explaining to him that the address
system in my country is a mess). “OK”, he says
and began asking for some of my account
details.

Keep your documents close. You’ll be asked for
things like your National ID number, phone
number attached to your Payoneer account, or
your Drivers License number (if those where the
documents you used when you first applied). Get
the point? If you used your travel passport as
identification document, keep it close…


TIP: You don’t have to own a P.O Box. I used my
father’s P.O Box to receive my package. Find
someone to give you their P.O Box number, the
city where it is located, and the country. Those
are the three things Brad (the customer support
guy) asked me to provide. Use your personal
details (name, etc) as the recipient of the
package.

Remember, the P.O Box method is better
because, you may have the components of the
home address method correctly, but end up
arranging them wrongly and never getting your
card delivered to you.

If however you are head-strong, and want to use
the home address / postal code method, here’s
the format I see people using. I have not tried it
personally though...
Your Name
Your House Number
Your Street Address
Your Location Name
Your City, Your State
Your Postal code or Zip Code
Your Country

http://top-epaymentsystems..com

Please I am trying to complete the registration for payonner, but the platform wont accept my address. even at the point of registration

Make sure you're filling in the correct box and drop down menu. Also, make sure the country selected there, is Nigeria.

I have only voters card can i still register?