Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results. We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels. We are committed to excellence, service & integrity. Customer Service Representative Job Type Full Time Qualification OND Location Lagos Job Field Customer Care Job Description Duties: • Responsible for attending to inquiries from walk- in Shareholders. • Attend to complaints of non-receipt of dividend warrant • Process change of address requests from customers • Request for mandating accounts • Manage Shareholders record update etc • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Qualifications : Minimum of OND certification Kin interest in excellent customer service delivery. Good hands on experience in Microsoft office package Excellent communication both in verbal and written Ability to work under pressure Please share job Method of Application Interested and suitably qualified candidates should send CV to recruitment@hcdclimited.com

GENO:
Human Capacity Development Consultants (HCDC)
Limited is a vibrant and innovative company
committed to the goal of developing human capital
in organisations for exceptional business results.
We build organisations to achieve optimum
performance by developing their human capacity
to peak productivity levels. We are committed to
excellence, service & integrity.
Customer Service Representative
Job Type Full Time
Qualification OND
Location Lagos
Job Field Customer Care
Job Description Duties:
• Responsible for attending to inquiries from walk-
in Shareholders.
• Attend to complaints of non-receipt of dividend
warrant
• Process change of address requests from
customers
• Request for mandating accounts
• Manage Shareholders record update etc
• Attracts potential customers by answering
product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account
information.
• Maintains customer records by updating account
information.
• Resolves product or service problems by
clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting
correction or adjustment; following up to ensure
resolution.
• Maintains financial accounts by processing
customer adjustments.
• Recommends potential products or services to
management by collecting customer information
and analyzing customer needs.
• Prepares product or service reports by collecting
and analyzing customer information.
• Contributes to team effort by accomplishing
related results as needed.
Qualifications :
Minimum of OND certification Kin interest in
excellent customer service delivery.
Good hands on experience in Microsoft office
package Excellent communication both in verbal
and written Ability to work under pressure
Please share job
Method of Application
Interested and suitably qualified candidates should
send CV to recruitment@hcdclimited.com

Pls are they the one recruiting or they are making the recruitment for another firm