The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Description
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for Enterprise customers
Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
Liaise with support teams (within and outside ES) in order to resolve any customer identified issue
Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
Constant analysis of Managed customer database for Revenue and Debt management
Work with product, UAT and support teams to validate new products, new system .........

Read more and apply at ........ http://africaonline.cc/index.php/category/jobs/