Job Title: Business Analyst Location:
Location: Lagos Nigeria
Compensation: Competitive

We are seeking a motivated, smart, and driven individual to play a key role in performing research and providing insights regarding the market, trends, competitors, potential and existing customers and overall vision of our fast growing e-Commerce Logistics Internet Company. This is a perfect opportunity for an analytical minded, tech savvy individual with an understanding of the online retail space. This position reports directly to the CEO.

Job Responsibilities

• Identify new market opportunities
• Perform extensive market research
• Evaluate market penetration
• Analyse marketing metrics to identify cause and effect relationships.
• Identify positive financial outcomes to increase profitability.
• Create databases and capture market data
• Analyse competitors
• Develop sales strategies in tandem with marketing department.
• Offer insights about product potentials.
• Determine perceptions and reputation

Our Ideal Candidate

• Technical or Business degree coupled with formal business education (MBA etc.) preferred
• Entrepreneurial experience in a similar stage company
• 5+ years of total experience in business unit/corporate strategy, product management and market analyst in the retail, mobile and technology industries preferred
• Knowledge of e-Commerce, logistics, mobile payments, ecosystem dynamics, technologies and tactics required
• Expertise building business cases around market opportunities and partnerships – including strategy development, market segmentation, competitive analysis and financial analysis. Strong ability to influence without authority, sell concepts internally and activity drive streamlined decision making
• Strong analytical skills with an uncanny ability to analyse an opportunity from many angles
• Excellent strategic and creative thinking, with particular emphasis on evaluating new opportunities and changing emerging ecommerce model and dynamics
• Strong ability to comprehend, structure and negotiate complex business agreements, strong business and financial acumen and superior analytical and writing skills
 




Job Title: Chief Marketing Officer
Location: Lagos
Reports To: Managing Director

Job Summary

The Chief Marketing Officer is responsible for defining and driving marketing goals that support the overall Mallboxes strategy; lead and inspire a team that understands how their work aligns to and impacts marketing and Mallboxes goal, grow brand reach with specific purpose to “Intent to purchase” and spend, design and maintain a superior customer experience which evokes and emotional connection, and drive traffic and new customer growth.

Executive Leadership and Partnership

• Provide leadership, strategy and guidance to executive conversations which drive organic and non-organic growth of the MallforAfrica brand.
• Demonstrate fiscal responsibility in managing marketing funds, with specialized attention in driving traffic to mallforafrica.com and pickup centers and optimizing revenue from existing customers
• Collaborate with multiple intradepartmental and cross-functional partners in driving, reporting and increasing traffic to the MallforAfrica website.
• Support the Mallboxes Vision of Customer Centricity by always keeping the customer first i.e. always using the customer “lens” as it relates to the MallforAfrica Lover experience.
• Support the Mallboxes Vision and Values by driving business processes and focuses which ensure Mallboxes is a great place to work; help identify challenges and emerging issues facing the organization
Brand Growth
• Define, articulate and implement Precision Media Strategy including tactics, processes, technologies, data capture, reporting and measurement tools, internal and external partnerships
• Optimize digital marketing, dvertising and media spend which increase Mallboxes profits and ensures Mallboxes delivers the right message to the right prospective customer at the right time
• Lead Media, team, and agencies that oversight of traditional media buying and placement agencies; includes oversight of non-paid media strategies.

Customer Engagement:

• Lead Customer Experience team which is responsible for a superior customer experience which cuts across all customer touch points including social, mallforafrica.com and Customer Service Centers.
• Lead Customer Segmentation and Advanced Analytic Teams to optimize customer database and create cross-functional business insights which create additional business value.

Strategic Planning

• Develop and refine the marketing strategies that drive demand and enhance the brand for our products. Analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
• Have primary responsibility for all aspects of market and client research including the identification of research needs, the interpretation of market research studies and data.
• Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact.
Oversee marketing Activities
• Responsible for overseeing the planning and coordination of all tradeshow activities to include all show services
• Oversee the development of marketing and advertising communication projects, including: sales tools, marketing collateral, advertisements, corporate communications, and content development
Sales and Client Support
• Assist members of our sales team on calls and visits with prospects when appropriate to provide deeper dives into the product.
• Educate both internal and external stakeholders about our product features and their benefits and about our overall marketing strategies.
• Develop the sales tools that support the selling process of our service, build customer loyalty, and create upselling opportunities.

Job Title: Chief Operating Officer
Location: Lagos
Reports To: Managing Director

Job Summary

The COO will work closely with the Managing Director and is responsible for providing leadership for the company’s operations as well as achieving operating and financial objectives, overseeing the quality of services, overseeing and executing all projects including; improving ongoing financial growth and responding to industry needs. The COO will focus on bringing continuous improvement and best practice into the company.

Key Roles and Responsibilities

Leadership:

• Develop for corporate approval: Strategy business objectives, budgets, policies and plans which will achieve company growth and profitability goals.
• Communicate business objectives and plans within the company.
• Ensure that plans and policies are consistently understood, correctly interpreted and administered by subordinate managers
• Set the tone for the company's relationships with its employees, vendors, customers through policy statements, management actions and written/verbal communication
• Instill at all levels of operations (from the janitor to department heads) the philosophy of continuous improvement. Facilitate a process so that all employees understand what this philosophy is, how they can participate, and that it is an ongoing part of their job.
• The following key metrics should be targeted for implementation and continuous improvement: Bookings, profit margins, operating expenses, cash flow, On Time Delivery, lead times, quality.
• Attract, hire, train, develop and direct a staff of professional managers to oversee each of their specific areas of responsibility to achieve company goals and objectives.


Management

• Direct and oversee all operations to achieve planned performance goals
• Ensure that each department is properly organized, staffed, and directed to fulfill its responsibilities
• Assure the development of planning and control systems and other management systems that may be required to ensure effective control of the company
• Supervise immediate subordinates and prescribe broad areas of responsibilities for each subordinate and authority levels regarding policies, contractual commitments, expenditures, and personal actions
• Generate all applicable reporting to corporate and assuring compliance with internal policies and procedures
Planning:
• Develop the company’s strategic plan, the annual tactical business plans, annual budgets and present them to the Managing Director
• Analyze and interpret market information in order to develop marketing and sales responses to gain market share and improve profitability
• Be “The Company Worrier” constantly analyzing any weaknesses we have in our company currently/ or could have in the future and develop solutions for each problem and potential problem
• Develop procedures to monitor and achieve the annual tactical plans
• Contribute to the development of the company’s vision and mission

RESOURCE DEVELOPMENT:

• Responsible for the development of the organization and personnel, products/services/technology, and appropriate financial resources to secure the position of the company and to facilitate its planned growth
• Ensure the attainment of objectives through the selection, development, motivation, evaluation,
• and promotion of human resources


COMMUNICATIONS:

• Present and support varied points of view relative to corporate strategy and decision making to the company
• Support the company’s values, principles, vision, mission
• Serve as a voice of customer and between functional heads

OPERATIONS:

• Implement and utilize best in class processes throughout the operations to achieve profit objectives
• Prepare and review vendor contracts for final review by the Managing Director
• Develop key performance metrics to manage the business
• Manage the day to day operations including sales, customer service, accounting, technology,
• HR, legal, and marketing
• Develop new and grow existing relationships with key customers and support sales to ensure customer satisfaction
• Maintain compliance with all legal requirements and oversee that company is meeting them
• When needed, oversee the expansion of the facility to meet short and long term growth projections
• Review actual performance to plan and take appropriate actions to meet plan

FINANCIAL:

• Recommend revenue and profit goals for each planning period
• Develop and administer overall operating budgets and direct capital expenditures necessary to keep the company competitive
• Ensure that a full financial reporting package is completed accurately in a timely manner
• Identify new and enhance existing processes designed to promote growth, customer service, cost reduction and expense control
• Understand the monthly financial statements and comprehensively explain variances and results in the monthly operations review meeting
• Report Company’s performance versus profit plan goals and recommend corrective actions for underachievement

Personal Characteristics

• Change management: Able to maintain and build on current company culture
• Teamwork: Actively seeks and uses input from others; respects others' time and talents; puts team goals above personal goals; speaks positively and supportively about team members, customers and company
• Customer Service Orientation: Lead the company in building long-term relationships with its customers with concurrent responsibility for maximizing profit, ensuring the company is meeting Service Level Agreements, keeping communications active, and exceeding expectations
• Continuous Improvement: Continually sets challenging goals; actively seeks feedback for self-improvement; learns from experience and shows high levels of motivation
• Ownership: Focuses on priorities and results; always takes accountability; looks for solutions; decisions reflect a personal stake in the business; passionate about work
• Sales Driven: Seeks opportunities to build the business while working on projects and maintenance tasks. Looks for new leads both inside and outside the current customer base
• Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure. Is able to make quick and focused decisions
• Empowers The Team: Makes good hiring decisions, delegates effectively to team members, develops team skills through coaching, training, communication, and mentoring, allows team freedom to make skill decisions while holding them accountable for the results.
• Interpersonal Skills: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Will be comfortable in developing close relationships in a small marketplace.
• Discernment: Must possess a high level of emotional intelligence, good at reading situations, good at modulating interactive approach to different audiences, and adapting to a broad range of personalities and communication styles.
• Leadership: Strong leader with high energy, but wise to reading and leading teams. Strong verbal and written communications skills required. Able to clearly present goals, direction and support to Principles, Direct Reports and Employees.

Must Have Qualifications

• At least 3 Years of senior operations experience in e-commerce
• At least 10 years of proven success in a senior management role in achieving substantial improvements in business operations resulting in significant and steady increases in profitability over the course of several reporting periods

GENERAL QUALIFICATIONS:
• Experience in an e- commerce business with headcount in excess of 60 people
• A minimum of 15 years of general management experience as well as strong financial implications experience within preferably, e-commerce businesses and proven vertical growth with prior P & L responsibilities. Must have demonstrated success at managing all functions including finance, HR, sales & marketing, customer service, quality, and information Technology
• Demonstrated experience with accountability for managing profitable growth required, along with a thorough understanding of today’s business principles. Must be very comfortable with accounting and financial concepts
• Knowledge in supply chain functions including purchasing,, order fulfillment, and shipping
• Strong knowledge of and experience with planning and budgeting
• Business degree

Click this link to submit application www.training4development.com or send CVs with Job applied for to consultant@training4development.com on or before 13th October 2014. Shortlisted applicants will be invited for aptitude test, psychometric test & interview session.

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