Emotional Intelligence (Feelings for Professionals – USA)
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The feelings that customers and others have about your organization and about each employee personally, has a direct impact on the bottom line.Quality service is what sets one organization apart from another.
This program designed by the world number one customer service guru and founder of Service Quality Institute, John Tschohl, will help professionals;
• Deliver quality service to their customers.
• Provide methods on how to satisfy the needs of the demanding customer.
• Offer techniques on how to relate better with co-workers.
• Open line of communication with supervisors and team leads.
• Improve on their attitude and frame of mind.
• Feel more confident about themselves and their abilities.

Key Learning Outcomes
• Impact of feelings in decision making processes
• Feeling good about ourselves
• Respect and customer's feelings
• impact of feelings on Quality of service
• Language of Positive Communication
• Complaint Management
Service Recovery