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Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by AlexReports(m): 8:35pm On Oct 31, 2015











NCSA 2015: A Promise Kept
The organizers of the Nigeria Customer Service Awards (NCSA) made a bold statement on the importance of excellent customer service with this year’s edition of the award held at Four Point By Sheraton in Lekki area of Lagos this October.

 The event which coincided with this year’s International Customer Service Week was a an assemblage of who’s who in the customer service industry in Nigeria.  

The well-attended award which is in its third year was described by convener, Dr. Ilias Aliyu, a customer service expert and consultant, as “the culmination of an eventful year of planning and resource mobilization”. It had courier giant, DHL and one of Nigeria’s e-commerce platform, Konga.com as sponsors with Mr. Allwell Nwankwo, author of two books on customer service, and Professor S. F. BrIisibe,  a professor of medicine in the Niger Delta University, Bayelsa State, as speakers.



 They both provided key insights into the current state of customer service in Nigeria and suggested ways of improving on it including for organizations to look into customer satisfaction and not just profit making. 

Part of the event’s highlight was the presentation of the seven professionals of different backgrounds as Nigeria Customer Service Ambassadors representing the six geopolitical region of Nigeria and Africa. 

They include Oluwaseun Okegbemiro (South-west), Barr.Anyiam Uju Jessy (South-east), and Engr,Ebenezer Isokariari (JNR) (South-south). Other are Bulus Ladidi Lilian (North-cenral), AbdulAzeez Dikko (North-west) and Nkechi Okoroafor representing Africa. The idea behind the ambassadors according to Aliyu is to give a “boost and face to customer service in Nigeria”

Also at the event the “Mystery Shopping Report” was also launched which contains the technical evaluation of findings from secret investigations of customer service delivery in branches of nominated companies for NCSA 2015 across sectors in Nigeria. Ilias described it as “a high-value report supported with video and data evidence”. 

According to Dr. Ilias “this is in our bid to preserve a truly transparent ratings system, tradition of sharing the details of the nomination and vetting processes, and also promised an improvement towards future events” 

Some of the award winners include  Konga.com as most supportive customer service company in Nigeria, Phase 3 Telecoms as Best Customer Service Network Management Company in Nigeria, Inspiration FM as Best Radio Station in Nigeria and Fortis Microfinance as Best Customer Service Microfinance Bank in Nigeria. 

Others include Globacom as Best Customer Service in Telecom, Diamond Bank as Best Customer Service Bank, Dana Air as Best Customer Service(Local Airline), and DHL as Best Customer Service Courier Company and Wakanow.com as Best in Hotel Booking  and Ticketing,Nairaland Best in online media, Smile was Best Customer Service Company in Internet Service Provision, Aso Savings and Loans PLC is the Best Customer Mortgage Bank Company  in Nigeria 2015, and CHI limited as Best Customer Service (Beverage) company in Nigeria 2015. Also Shoprite was award the Best Customer Service Departmental Store in Nigeria,  while kia is Best in Automobile and Jumia.com, Best in E-Commerce.

According to Ilias the next years edition of NCSA is going to also hold during the International Customer Service week in October.









http://www.alexreports.info/2015/11/promise-kept-top-organisations-brands.html?m=0

6 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by wilybebsy(m): 8:42pm On Oct 31, 2015
Linda na apprentice were seun dey... Keep the good work up bro. Nairaland all de way.. FTC hulala :::::thinkin of what 2 type 2 gain likes:::::: gringringrin

88 Likes 3 Shares

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Airforce1(m): 8:44pm On Oct 31, 2015
Congrats Seun

6 Likes 1 Share

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by ElDaIllest(m): 8:45pm On Oct 31, 2015
Linda still dey learn,Seun has done his momma proud,coming up too...soon!

16 Likes 1 Share

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Aminat508(f): 8:46pm On Oct 31, 2015
Congrats oga Seun cheesy
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by peeparty(m): 8:48pm On Oct 31, 2015
congrat seun

2 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by AlexReports(m): 8:48pm On Oct 31, 2015
@alexreportz - IG

2 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Aminat508(f): 8:49pm On Oct 31, 2015

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 8:51pm On Oct 31, 2015
Big congrats grin
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 8:58pm On Oct 31, 2015
Huge congratulations
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by CR77(f): 9:13pm On Oct 31, 2015
Aminat508:
grin na me be dat lady wey go represent seun
Who cares Hope to represent seun don help you pay your bill tongue

6 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by nurez305(m): 9:13pm On Oct 31, 2015
Ok
In other news

9 Likes 2 Shares

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by fxgal: 9:13pm On Oct 31, 2015
Congratulations Seun.

Study in free tuition universities: workandstudycenter. com
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by 69MissedCalls(m): 9:13pm On Oct 31, 2015
every single one of them deserve their awards. congrats to all especially Mr. Invisible aka Seun grin

4 Likes 1 Share

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by AYOdeji2102: 9:14pm On Oct 31, 2015
Ok
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 9:14pm On Oct 31, 2015
Where's Seun?

5 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 9:14pm On Oct 31, 2015
I want to use dis medium wit all gratitude to say a big tank u to d' Great mind behind dis educative and informative platform..(Seun) who has helped facilitate learning.. And help change lives..
More gease to ur elbow sire! wink
And to all faithful nairalanders.. God bless us all cool

24 Likes 2 Shares

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by lilmax(m): 9:14pm On Oct 31, 2015
Nice
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Deefuray(f): 9:15pm On Oct 31, 2015
Congratulations seun

2 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by iyatrustee(f): 9:15pm On Oct 31, 2015
Na we be the Nairaland grin cheesy grin

16 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by damton(m): 9:15pm On Oct 31, 2015
congratulobia
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 9:16pm On Oct 31, 2015
Congrat man.... Hard work pays




Hehe so its cos oga seun was away dat made FP to be full of yeye post abi?


Oga seun while u were away... Lalasti....jst dey put topic for fp anyhw ni sha


Jst kidding tho!

2 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by NaLaugh: 9:16pm On Oct 31, 2015
Cool
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Berrylite(f): 9:16pm On Oct 31, 2015
How do they choose the recipient to the awards?
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Emekamex(m): 9:16pm On Oct 31, 2015
Congrats to Seun
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Johnnoah1st: 9:16pm On Oct 31, 2015
.
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 9:16pm On Oct 31, 2015
Op where is oga seun naw? sad sad
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by Nobody: 9:17pm On Oct 31, 2015
Congrats Seun I know say one day you go make us proud

5 Likes

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by adonbilivit: 9:17pm On Oct 31, 2015
Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by ihatebuhari(f): 9:17pm On Oct 31, 2015
Congrat seun

May Jesus Christ our God bless nairaland

1 Like

Re: Nairaland, Others Honoured At The Nigeria Customer Service Awards 2015 (photos) by jerinapi1: 9:17pm On Oct 31, 2015
congrats

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