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What Matters To You And Your Customer by sochima1989(m): 4:43pm On Nov 25, 2015 |
Can there ever be a nexus between what matters to a customer service personnel and that of the customer? The possibilities of putting a 50/50 balance is really not possible but the CSO should always be on the bigger win side if only you know what you and the customer wants Customer: what matters Efficient customer service Low priced products; High quality products. quick resolution to problems CSO: what matters Having a friendly, positive attitude Responding promptly to questions and requests Being consistent and straightforward Treating customers like people, not numbers Having the knowledge, skills, and resources to resolve the issue at hand Communication — someone who really listens to you and understands your concerns (this was the most important thing of all) THE POSSIBLE NEXUS LIES DEEP IN RECIPROCITY: A customer works into your store, office, firm, shop, etc; that's a very nice gesture that must be returned either as loud as a trumpet or in calm silence...... and always remember this Both types of reciprocity create an emotional connection with the customer, such that they feel a subconscious need to reciprocate the gesture. Reciprocity is what motivates customers to send a tweet, share their experience with a friend or continue doing business with you over time as a loyal customer. https://customersplace./2015/11/25/what-matters-to-you-and-the-customer/ |
Re: What Matters To You And Your Customer by sochima1989(m): 4:54pm On Nov 25, 2015 |
please your comment and questions by following the link below.... hope this will help someone |
Re: What Matters To You And Your Customer by sochima1989(m): 7:29pm On Nov 25, 2015 |
customer service personnel needs to know more to lead the customer |
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