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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy - Technical Support Officer (2965 Views)
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Vacancy - Technical Support Officer by davidwemby: 12:32pm On Dec 02, 2015 |
JOB DESCRIPTION - Provide high standard of customer service and technical support in accordance with best practices and procedures - Demonstrate attentiveness and reliability to customers and ensure they receive great value that would continually deepen loyalty to products and services - Deal directly with customers either by telephone, electronically or face to face - Serve as first level support to customers - Respond promptly to customer inquiries - Resolve and document customer inquiries - Assign support tickets to designated source - Record details of inquiries, comments and complaints - Record details of actions taken - Provide feedback on the efficiency of the customer service process - Recommend improvements in products and services to minimize complaints and increase utilization WORK EXPERIENCE (VERY IMPORTANT!!!) - 2+ years experience in customer service principles and practices - Knowledge of relevant computer applications - Systems administration basics - MS Office (i.e. Excel, Word, Powerpoint) - Web and Windows technologies - SQL experience (ideally using SQL Server 2008 or 2012) EDUCATIONAL QUALIFICATION - BSc. Computer Science/Engineering, Information Technology or related degree - International certification is an added advantage SKILL/COMPETENCIES REQUIRED - Troubleshooting skills - critical thinking, analysis and problem solving - Interpersonal skills - ability to communicate effectively both verbally and in writing - Excellent listening skills and attention to detail and accuracy - Integrity and discretion when handling confidential information - Data collection and ordering - Adaptability - Initiative - Stress tolerance - Passion and commitment to success for company and customers Salary is attractive and according to industry standards.. Interested candidate should send CV and cover letter to - cvs.mariashouse@gmail.com Subject of mail should be, 'Technical Support Officer' |
Re: Vacancy - Technical Support Officer by debbydee(f): 1:59pm On Dec 02, 2015 |
what is the salary range |
Re: Vacancy - Technical Support Officer by olaboby: 3:41pm On Dec 02, 2015 |
Where is the location of the job pls, I'm in PH |
Re: Vacancy - Technical Support Officer by davidwemby: 6:26pm On Dec 02, 2015 |
Lagos |
Re: Vacancy - Technical Support Officer by davidwemby: 1:38pm On Dec 07, 2015 |
Applications still open.. |
Re: Vacancy - Technical Support Officer by davidwemby: 9:15am On Dec 18, 2015 |
Applications are still welcomed.. 1 Like |
Re: Vacancy - Technical Support Officer by davidwemby: 9:15am On Jan 07, 2016 |
Happy New Year.. Applications for this position are still open.. |
Re: Vacancy - Technical Support Officer by naijaboy756: 9:21am On Jan 07, 2016 |
Salary range |
Re: Vacancy - Technical Support Officer by davidwemby: 11:10am On Jan 07, 2016 |
70k - 100k depending on your core experience.. |
Re: Vacancy - Technical Support Officer by davidwemby: 8:36am On Feb 09, 2016 |
Fresh applications are now welcomed from qualified candidates... Send CV and Application Letter to: cvs.mariashouse@gmail.com Subject of mail should be, 'Technical Support Officer' |
Re: Vacancy - Technical Support Officer by davidwemby: 8:54am On Feb 09, 2016 |
Bump |
Re: Vacancy - Technical Support Officer by davidwemby: 7:37am On Feb 20, 2016 |
Bump.. |
Re: Vacancy - Technical Support Officer by davidwemby: 8:23am On Jun 03, 2016 |
BUMP |
Re: Vacancy - Technical Support Officer by compuseun: 11:52am On Jun 03, 2016 |
Please, do you still accept application for this position? |
Re: Vacancy - Technical Support Officer by davidwemby: 5:30pm On Jun 03, 2016 |
compuseun: Applications are currently open.. |
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