This is no joke get trained and be a boss of your own
Train and get certified as a Customer
Service a/Call center
Agent within two weeks.
Have you put in lots of effort to get a job
and everyone has told you it’s the end?
Don’t you think it’s high time you took up a
career irrespective of your field of study?
Have you given up due to 2.2 , 3rd class or
Pass?
E.N.D = Effort Never Dies with Us.
Job placement opportunity available after
training.
Salary: up to N90, 000 Monthly
Age: None
To get started
Requirement:
A passport photograph
National I.d. Card or any I.d card of your choice
No qualification
Method of application
Scan you cv,or any result you are willing to apply with your passport photograph including your I.d card to our email listed below
Benitacaleb@gmail.com or call our customer care agent on our number listed below 08108201226
Note: customer care will not be liable for any email or phone number apart from the one listed below be warned and beware of fraud stars

Register for The 1 Day training programme by Adoney Associates Limited will equip participants with the knowledge and skills to deliver exceptional customer service.

COURSE OVERVIEW
Understanding Customer Service
Customer Service Principles
Developing a customer service culture
Anticipate customer needs and expectations more accurate
Effectively respond to unreasonable demands
Deliver bad news without overly upsetting the customer
Make customers feel they are receiving top level service even when you can’t deliver
everything they want
Do’s and Don’t of customer service
Help customers realize when they’re wrong and come up with a face-saving solution
Build and maintain telephone customer relationships
Respond diplomatically to the most demanding customers
Defuse customer emotions and create positive outcomes
Tactfully handle the most difficult customers
Create client confidence
Understand what goes into creating good client relationships
Using communication dynamics effectively – voice tone – body language
Use questioning and listening techniques to get the “real” story
Know how to deliver difficult messages
Learn how to view problems from the customer’s perspective
Use the essential elements of persuasion

TRAINING BENEFITS:
At the end of the training, participants will be able to:
Improve customer relationship dynamics
Get clients to buy “you” as well as your company’s products and services
Uncover the real customer needs, both spoken and unspoken, to serve them better
Deal effectively with customer disagreement
Build higher levels of customer confidence
Build stronger levels of customer commitment

TRAINING METHODOLOGY
The training will be interactive. It will be delivered via lectures supported by group exercises,
discussions, case study analysis.
-Customer Service Managers
-Sales & Marketing Managers
-Customer Service Officers
-Sales & Marketing Executives
-Call Center Representatives
-Client Service Officers
-Relationship Officers
-Front Office Staff
-Account officers
-company representatives
-NYSC Members

Venue: Daca consult opposite Elephant House, Alausa, Ikeja.
Fee: N15,000 per participant .This covers the training materials and lunch break and certificate
ACC. NAME: Adoney Associates Limited
ACC. NO. 4110014604 (SKYE BANK)
DATE: 23rd January and 20TH February, 2016
For more enquiry, call 08023660697, 09096834184, adoneyassociates@gmail.com,
adoneyassociates@aol.com or log on to http://www.nigeriatrainingcourses.com/events/customer-service-training-2/