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Customer Care Representatives Job In A Shipping Company by Iremideinfo: 10:27am On Dec 08, 2015 |
Employer: First Freight Logistic Services Limited Job Title: Customer Care Representatives Division: Customer Care Department: Customer Service Reports To: Administrative Manager Job Location: Lagos We are fast growing Shipping and Logistics Company, committed to deliver a complete range of shipping services, designed to fit shipping requirements of all kinds. We are currently recruiting graduates for the above mentioned position Scope of Responsibility • Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems. • Always follow designated scripts and converse with customers using an alert and positive tone. • Attracts potential customers by answering product and service questions; suggesting information about other services. • Become proficient with help desk software utilizing the receipt entry system. • Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics. • Maintain excellent communication with coworkers and supervisors. • Provide feedback and review of customer service processes • Maintain a high degree of competency in chat accuracy • Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations • Ensures/provides quality service to both internal and external customers. • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues. • Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities • Maintains customer records by updating account information. Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses Professional and Academic Qualifications; • A minimum of HND or its equivalent from a recognized tertiary institute • Professional qualifications from a recognized professional boards, will be added advantage Working Experience; • Minimum of a year working experience • Telecommunication or customer care representative experience in a shipping company will be preferred Minimum Required Skills: • Must be able to follow multiple processes accurately. • Must be an expert with live chat communication and reports • Excellent Interpersonal and Communication skills • Strong organizational and time management abilities • Good Leadership qualities and Decision making skills • Great attention to detail • Great Multi tasking skills • Competency in Computer skills • Able to work independently and as a team How to Apply Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to info@firstfreightlogisticservices.com Application Deadline: 8th January 2016 |
Re: Customer Care Representatives Job In A Shipping Company by nellytivities(f): 3:31pm On Dec 08, 2015 |
Why does first freight logistics not call peephole when they submit CVs. Yet it's the same role they are asking for all the time. I know qualified people that I can refer but the issue is, would they be called up? |
Re: Customer Care Representatives Job In A Shipping Company by nellytivities(f): 3:31pm On Dec 08, 2015 |
Why does first freight logistics not call people when they submit CVs. Yet it's the same role they are asking for all the time. I know qualified people that I can refer but the issue is, would they be called up? |
Re: Customer Care Representatives Job In A Shipping Company by dammynova: 4:40pm On Dec 08, 2015 |
i tire ooo! This is like the third time they're advertising this same role in less than 3 months! |
Re: Customer Care Representatives Job In A Shipping Company by posh8701: 5:26pm On Dec 08, 2015 |
... |
Re: Customer Care Representatives Job In A Shipping Company by somma690(f): 6:53pm On Dec 08, 2015 |
I sent my cv to the email it keep on bouncing back please help |
Re: Customer Care Representatives Job In A Shipping Company by chyna4luv: 8:07pm On Dec 08, 2015 |
GNLD tinz. from exp. Regards. |
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