The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

Exams Officer
Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job FieldEducation / Teaching Graduate Jobs / Internships

Reports to: Centre Manager Manager, Nigeria
Directorate or Region: SSA
Department: Exams
Pay Band: Country Appointed PB4
Start Date: as soon as possible

Purpose of job

To support Examination Services in Nigeria in delivering Schools exams and to maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards), examinations boards and partners standard.
Context and Environment
(e.g. dept description, region description, organogram)


We have a number of challenges namely: team capacity, security risks and infrastructure restraints which we are addressing through organizational change, capacity increases and technological solutions. The Global New Operating Model for Exams and Global Financial Change projects are critical to our business plans.
Accountabilities and Responsibilities
(including people management and finance)

As Exams Officer the post holder will be line managed by the Centre Manager of Lagos.
This role will support delivery of all examinations administered from the Lagos office.
All administrative procedures are in full compliance with examination board regulations and EQS standards.
Reliability: to ensure examinations are delivered securely according to board requirements
Quality: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards and the inspection visits from Examination Boards.
Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing POs, managing contracts and procurement.
Main Duties
Administration of examinations (pre-test):

Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
Answering enquiries about exams.

Delivering examinations on test days as part of the exams team which includes:

Supervision of venue staff
Ensuring adherence test day procedures.
Delivering speaking tests.
Overseeing practical examinations.
Post-Examinations administration

Shredding/disposal/despatch of examination materials while recording this in accordance with board standards and keeping accurate records of the movement of live materials
Effective delegation of duties when absent on leave or through illness etc.
Venue Staff:

Venue staff creation, scheduling and payment.
Assist with monitoring and training of invigilators.
To be part of the recruitment, training and monitoring team for venue staff.
To act as liaison between examiners and the relevant operations managers and trainers.
Client Support:

To assist in planning agent briefing events, and to support agents in the registration and training of candidates.
To assist schools with becoming associate centres.
To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
Marketing & Customer Service:



Providing and monitoring service within quality standards.
Working quickly and accurately to tight deadlines.

Qualification

A first Degree or equivalent (including via work experience). A qualification in examinations management.

Assistant IELTS Administrators

Job TypeFull Time
QualificationNCE BA/BSc/HND
Location Lagos
Job FieldEducation / Teaching NGO/Non-Profit

Region: Sub Saharan Africa
Department: English & Exams
Job Category: Exams
Pay Band: Pay Band 6
Reports to: IELTS Administrator

Purpose of Job

This post is responsible for the operational management of IELTS tests in Lagos and Port Harcourt.
The post holder will manage 1.) the expansion the IELTS business in Southern Nigeria and. 2.) manage the IELTS team and venue staff based in Lagos. 3.) monitor and improve the security of delivery of the tests. 4.) manage the delivery of IELTS preparation courses in Lagos and associate centres, and. 5.) monitor and improve the customer experience of the test process
Context and Environment
(e.g. dept description, region description, organogram)

Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA). We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively. There are currently 36 members in the exams team, 22 of whom are in the Lagos office.
An investment in over 15 new posts in the exams team in Nigeria, of which this is one, will support our doubling ambition and address the issues highlighted below.
ability - again, a first for the British Council global network.
Accountabilities and Responsibilities
(including people management and finance)

Business development: responsible for assisting with increasing capacity to accommodate planned growth in the Nigeria IELTS business
Financial control, monitoring and reporting: to assist the IELTS Administrator with managing the Nigeria IELTS businesses to target by monitoring and reporting income and costs on a monthly basis.
Responsible for ensuring IELTS income reconciliations, refunds, over the counter payments and transfers are completed to standard.

Leadership: to assist with managing the IELTS delivery teams, including venue staff and examiners to achieve challenging objectives.
Main Duties
IELTS Test Delivery:

To ensure that IELTS tests are delivered to examination board, partners’ and QCA standards. To assist in delivery at peak times. To ensure that delivery plans are agreed in advance of activity.
Compliance: Assist with carrying out regular inspections to examination venues across Nigeria, monitoring security processes against standards set by the examination board and QCA. Good record-keeping is essential of all visits made. To conduct spot checks where necessary.
To assist the IELTS Administrator with response to and implementation of recommendations from exam boards, partners and QCA reviewers.
IELTS Business Development:


Experience

Managing People Level 2
Supervises a small team of people doing similar jobs to deliver short term tasks to agreed quality and time standards.
Monitoring service to quality standards and implementing improvements.
Dealing with customers and enquiries in a service environment.
Three year's work experience as an operations manager.
Qualifications

A first Degree or equivalent.
A 1st Degree in an education-related field or NCE.
A qualification in examinations management.
Application Closing Date
23:59 UK time 13th January, 2016.

Examinations Operations Manager

Job TypeFull Time
QualificationNCE BA/BSc/HND
Experience3 years
Location Rivers
Job FieldAdministration / Secretarial NGO/Non-Profit

Region: Sub Saharan Africa
Location: Port Harcourt
Department: Exams, Nigeria
Pay Band: Country Appointed PB6
Reports to: Head of Operations

Purpose of Job

To work with the Director Society, Society Programme Manager and other members of the Programmes team to support project delivery for the Northern Nigeria Girls School Enrolment Programme, Premier Skills, Active Citizens and NSRP/Arts project
Context and Environment



We are a global leader in a cross-SBU project on school quality and engagement in Nigeria, and we are developing a second cross-SBU project on skills and employability - again, a first for the British Council global network.
Accountabilities, Responsibilities
(including people management and finance)



Cross-SBU working:

To work with CEM/GFS project managers in the planning and delivery of schools-specific and skills events.
Finance:



Developing Business Level 2
Researches markets and conducts cost/benefit analyses to identify new opportunities or recommend improvements to current initiatives
Using Technology - Level 2
Works as an advanced practitioner in the use of office software and/or British Council standard and social media platforms and trains or coaches others in their use.
Financial Management - Level 1
Uses corporate financial systems and processes appropriately as part of the job and on behalf of a team.
Managing Accounts & Partnerships - Level 1
Able to research business issues and contacts in stakeholder and potential partner organisations to support account management
Desirable:

Knowledge of the education and qualification systems in the UK and Nigeria
Experience
Essential:

Managing a Team Level 3
Provides full line management to a team where all members are working in a similar area of expertise or business. Scope includes planning, setting objectives, role modelling an inclusive culture, recruitment, and development and performance management.
Monitoring service to quality standards and implementing improvements.
Dealing with customers and enquiries in a service environment.
Desirable:

Three year's work experience as an operations manager.
Qualifications
Essential:

Education to 1st degree level or equivalent.
Desirable:

A 1st degree in an education-related field or NCE

Schools Examinations Operations Manager

Job TypeFull Time
QualificationNCE BA/BSc/HND
Experience3 years
Location Lagos
Job FieldEducation / Teaching NGO/Non-Profit

Department: Exams, Nigeria
Pay Band: Country Appointed PB6
Reports to: Deputy Country Exams Manager

Purpose of Job

To support Examination Services in Nigeria in delivering school examinations on behalf of UK examination boards.
To provide a great branded customer experience for our clients and to maintain them at the highest professional standards as set out in the British Council's QCA (Quality and Compliance Standards), project outcomes, examinations boards and partner requirements.
Accountabilities, Responsibilities
(including people management and finance)

The Schools Exams Manager is responsible for developing relations with current and future clients in order to meet business targets.
Business growth: to grow the business and set country business strategy with CEM.
Leadership: to manage and motivate the School Exams team to achieve challenging objectives
Quality: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams.
Financial control, monitoring and reporting: to manage the School exams business to target by monitoring and reporting income and costs on a monthly basis
Reliability: to ensure Schools examinations in Nigeria are delivered securely according to board requirements
Impact: to achieve impact for the UK and the BC through providing access to quality UK qualifications
To develop and manage the British Council Schools Network project so it remains a leader in the British Council global network
Main Duties

Examination Delivery:

Responsibility for the full cycle of operations of school examinations in Nigeria. To ensure that Schools Examinations in Nigeria are delivered to examination board, partners’ and QCA standards. To assist in delivery at peak times.

To identify processes for rationalisation, standardisation and automation as part of the GNOME project.
To monitor and improve service delivery, and ensure best practice is delivered across Nigeria.
Venue Staff:

To lead on the recruitment, training and monitoring team for schools exams venue staff for Nigeria.
To ensure training of venue staff in Nigeria for schools examinations is appropriate and takes into account feedback from partners and quality checks.
To carry out periodic performance monitoring of venue staff and retain documentation for these.
To manage a national team of school inspectors.
Training Events & Educational Projects:

To develop and manage a Nigeria-wide network of teacher and schools co-ordinator development groups for current and future attached centres. This is the BCSN.
To plan teacher training and schools co-ordinator development events for attached and potential attached schools.
To work with CEM/DCEM/GFS project managers in the planning and delivery of schools-specific events.
Business Development, Marketing & Customer Service:

Planning for Growth: responsibility for increasing the number of school examinations as outlined in the Marketing Action Plan (MAP); working with CEM/DCEM on the Schools section of the MAP and planning targets for future years. To develop appropriate marketing strategies for Schools examinations.
To develop and manage a programme of visits to schools to build relationships with existing and potential clients to meet business targets.

Budget Management:

To assist CEM and Head of Operations in planning activity and then to assist on monitoring and managing income and expenditure to agreed targets. To report on these targets monthly.
To identify areas for improving value for money through better administrative processes and vendor market testing.
Finance:

To oversee the preparation of Lagos Schools income reconciliations to agreed timescales.
To ensure income is recorded correctly on the FABS system and in a timely manner.
Line Management:

To line manage up to 6 members of staff according to essential HR standards.
General Management:

To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
To substitute for other management team members in their absence.
Key Relationships

Internal: Outreach Schools Officer (Lagos), Schools Officer (Lagos), Country Exams Manager, Deputy Country Exams Manager, Centre Manager Port Harcourt, Schools Officers in Port Harcourt and Abuja; Regional Nigeria Sales Managers, Head of Operations, Country Director, SBU leads; global schools quality project steering committee.
External: CIE UK and SSA representatives, other UK school examination boards, school principals, school examinations co-ordinators, AISEN, ELTAN, APEN, BCSN members and steering committees, and other professional teaching associations, venue staff, enquirers, candidates, customer service staff, Regional Exams Manager; Commissioners of Education, Head NUC.
Other important Features or Requirements of the Job
(e.g. travel, unsocial/evening hours, restrictions on employment etc):

Travel to administer/monitor examinations in centres outside of Lagos may be required. Overnight stays and weekend working may be required.
Person Specification

Behaviours:

Making it happen (More demanding)
Being Accountable (More demanding)
Working together (More demanding) - Establishing a genuinely common goal with others.
Shaping the future (Essential)
Look for ways in which we can do things better.
Connecting with others (More demanding) - Making regular opportunities to understand others better.
Creating Shared Purpose (Essential)
Assessment Stage:

Interview only
Skills and Knowledge

Business Management Level 1
Using Microsoft Office Word and Excel. Using web browsers.
English Language proficiency to IELTS band 7.0 in all areas (or equivalent).
Analysing data and formulating marketing plans from these data.
Presentation skills.
Assessment Stage:

Short-listing and interview
Experience
Essential:

Line management and/or leading a team. Training and coaching people.
Dealing with customers and enquiries in a service environment.
Monitoring service to quality standards and implementing improvements.
Knowledge and experience of the education and qualification systems in the UK and Nigeria.
Desirable:

Organising teacher training events.
Three (3) year's work experience as an operations manager.
Assessment Stage:

Short listing and Interview
Qualifications

Essential:

A first Degree of equivalent in any field.
Desirable:

A first Degree in an Education-related field or NCE.
Assessment Stage:

Short listing

Exam Assistant

Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job FieldEducation / Teaching NGO/Non-Profit

Directorate or Region: SSA
Department/Country: Exams, Nigeria
Pay Band: 2/J
Reports to: IELTS Administrator, Lagos
Duration of job: Indefinite

Purpose of Job

To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services.
To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.
Context and Environment

Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA). We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively. There are currently 36 members in the exams team, 3 of whom are in the Port Harcourt office. We operate a hub-and-spoke system in Nigeria with the main support functions (Business Support Services (BSS) and customer services) located in Lagos. Nigeria examinations work encompasses School exams, IELTS, and a wide range of academic and professional qualifications.

Accountabilities, Responsibilities and Main Duties
(including people management and finance)


Key Relationships



Short listing

Method of Application

To apply for any of these positions, visit

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