SERVICE OPERATIONS MANAGER

JOB FUNCTIONS:

1. Clearing & Forwarding
2. Warehousing & Distribution
3. Transportation

Reports To: Chief Operations Officer (CEO in the absence of COO)

JOB DESCRIPTION:

- Lead the service operations team by providing exceptional quality customer service
- Responsibility for the effective management of the department’s costs and revenue
- Maintain an integrated operations management overview of the service business and work with management to develop operations strategies.
- Support the Service Delivery team to ensure compliance with contractual requirements, approved strategies and plan.
- Support the pre-qualification process for vendors or Joint Venture partnerships and the performance monitoring after contraction.
- Manage the development of all members of the team through identifying training needs and performance management processes.
- Periodic appraisals of activities to facilitate identifying and resolving critical issues relating to performance and service delivery.
- Manage on time acquisition and renewal of all permits and operations approvals required by industry regulators or government.
- Liaison with relevant government agencies (Customs, NAFDAC, NPA etc)
- Keep abreast of government regulation on import and contraband goods/services
- Provide the service deliverables within extremely challenging operations schedules and environment.

JOB REQUIREMENTS:

- B.A/B.Sc/H.N.D in Logistics Management, Transport Management or related discipline (MBA will be an advantage) with at least three years management experience, within a distribution or logistics environment.

- Demonstrated ability to translate the company’s vision into a daily operations plan, as well as hands on approach to succeed in a demanding environment.

- Strong customer-facing skills and a passion for service excellence

- Proven people management skills and the ability to show commitment to leading and developing your team (experience of appraisals, training and management of team performance)

- Commercial awareness, be familiar with asset management, cost control and profit and loss accounts and ability to manage the admin functions of business units

- Proactive ability to challenge existing practices and drive through change to benefit the business.

- Excellent analytical and communication skills coupled with influencing skills and teamwork.

- Solid knowledge of country’s tariff, competition and trade regulations

- Skilled in Supply Chain Management tools and techniques

- Capable of dealing with all levels of management within clients and partner organizations 

COMPENSATION/PERKS:

Commensurate with experience.

ASSET/TOOLS:

Mobile Phone
Laptop
Operations Pool Car

Qualified candidates should send CV with cover letter and position as subject of the mail  to folusho.rotimi@lxglobal.com
www.lxglobal.com
www.expeditors.com