The crimes these banks commit against their customers these days is becoming unbecoming. Imagine! I lost my atm card and ordered for a new one from GTBank's mobile banking app and was immediately debited N1000. Card was to be ready in 5 working days. I later went to pick up the card at my branch and after pickup, I discovered I had been debited again another N1000. I called their GTConnect and asked for a refund, believing it was an error. The lady on the phone responded that it would be looked into and that she would send the department in charge a mail to effect the refund. Only for someone from GtBank to call me after some days that I would not be refunded because I asked for a replacement card when there was already an internal bank process triggered to replace my almost expired card (the lost card had almost expired). Imagine!...Telling me that the card they made for me is waiting for me at my branch, though I had already picked the one I requested for. Did they inform me that they had started making a new card for me? If they did, would I not have just held on until the new one was ready? Why should I be the one to bear the cost of their own communication lapse? This country ehn, there is little or no protection for the consumers.. Banks just do as they like , charge as they like, and there is no one to complain to.. Please can anyone give here the CBN consumer complains numbers or email? I want to report this matter.