Call Center Agents Vacancy Available In Lagos - Jobs/Vacancies - Nairaland
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Call Center Agents Vacancy Available In Lagos (1901 Views)
Recruitment For Call Center Agents.pay Is 70k / Recruitment For Call Center Agents For Gtbank. / MTN Temporary Job For Call Center Agents Ends Today.. (2) (3) (4)
| Call Center Agents Vacancy Available In Lagos by Nobody: 8:58am On Mar 09, 2016 |
Talent base Nigeria is recruiting for its clients, to fill the position of a bilingual call center agent in Lagos. The candidates should be a recent graduate, with a flare for customer service. Location(s): Nigeria / Lagos Min. Years of Experience: 0-1 Start date: 03/07/2016 Job Description Log on to Fonality and CRM between 8am-5pm Answer phone promptly – 100% of all calls must be picked Promptly respond to customer request both telephony and email Ensure an AHT of 2.15min per call Log all queries received on CRM immediately Research required information using available resources Others Include: - Display polite phone etiquette while receiving customer’s call - Provide customers with product and service information - Identify, troubleshoot and resolve customer issues using the computer system - CRM - Interpret, verify and accurately enter data in CRM in processing customer’s call - Follow-up on customer enquiries not immediately resolved - Learn, understand and maintain knowledge of products and services offered by the company - Collect accurate and complete information from customers - Communicate with other units and all members of Customer Service Team - Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis - Collate report weekly - Research contribution issues and resolve - Recognize, document and alert supervisor of trends in customer calls - Recommend process improvements Desired Qualities Bachelor’s Degree in any discipline Proficient in relevant computer applications  Microsoft Office Suite)Required language proficiency - Ability to speak two Nigerian Languages Knowledge of customer service principles and practices Knowledge of call center telephony and technology Some experience in a call center or customer service environment Good data entry and typing METHOD OF APPLICATION Interested applicants should apply below http://www.streetajebo.com/2016/03/bilingual-call-center-agent-wanted-in.html |
| Re: Call Center Agents Vacancy Available In Lagos by Cutehector(m): 9:03am On Mar 09, 2016 |
Akwe turanchi 1 Like |
| Re: Call Center Agents Vacancy Available In Lagos by Chickychic(f): 10:33am On Mar 09, 2016 |
sent 1 Like |
| Re: Call Center Agents Vacancy Available In Lagos by Nobody: 10:40am On Mar 09, 2016 |
Nice....for general inquiries please send a mail to info@streetajebo.com |
| Re: Call Center Agents Vacancy Available In Lagos by ray84: 8:13am On Mar 11, 2016 |
Good, thanks 1 Like |
(1) (Reply)
#urgent Mr Biggs Job Invite / Ad Hoc Staffs Needed Urgently / Graduate Internship Recruitment At Aspire Coronation Trust (ACT) Foundation
(Go Up)
| Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 8 |