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Nairaland Forum / Nairaland / General / Jobs/Vacancies / NEW: Call Center Agents Wanted (996 Views)
Recruitment For Call Center Agents.pay Is 70k / Recruitment For Call Center Agents For Gtbank. / MTN Temporary Job For Call Center Agents Ends Today.. (2) (3) (4)
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NEW: Call Center Agents Wanted by Nobody: 12:53pm On Mar 31, 2016 |
Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements. Job Position: Contact/Call Centre Agents Job Location: Lagos Core/ Critical Requirement Ability to read, speak and understand English Language fluently and accurately is very crucial Job Duties/ Responsibilities Handle customer complaints or enquiries via telephone, emails or text messages. Provide customers with needed information and support Make outbound calls. Receive inbound calls Ensure that customers/callers are satisfied. Gather information from customers.. Consistently ensure call(outbound/inbound) quality Contributes to team effort by accomplishing related results as needed. Exhibiting competent product Knowledge. Promote good listening skills. Manage length of calls. Utilize computer technology to handle high volume of calls Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction Adherence to call script and call centre policies. Compile reports. Educational Qualification: Minimum of BSc, HND or its equivalent in any field. Functional Requirements: Communication (Local Language and English) PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing Excellent Communication Skills Customer Service Skills Excellent Telephone Etiquette Listening Skills Professional Qualification: Relevant Contact centre operations certification OR QAI Contact Centre Certification METHOD OF APPLICATION Interested and qualified candidates should apply below http://www.streetajebo.com/2016/03/call-center-agents-wanted-at-contact.html?m=0 |
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Career Job Vacancy At Productive People Nigeria Limited / Human Resource Officer Vacancy / Female Marketers / Sale Personnel Needed Urgently
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