Customer Experience Analyst

Job Description

Customer Relationship Management Provides help and advice to customers on services rendered by the organization
Communicates courteously with customers by telephone, email, letter and face to face.
Coordinates investigations and solve customers problems, which may be complex or long standing problems that have been passed on by Customer Relations Officers.
Engage managers in discussions and meeting to discuss possible improvements to customer service and satisfaction.
Customer Experience Strategy Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.

A good university first degree in Social Science or related courses. At least 3 to 4 years work experience. Excellent communication skills. Good pronunciation and diction is essential. Good supervisory skills

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