I really do hope this Makes front page to draw the attention of all relevant authorities to the Ill treatment and rip-off trend being practiced by MTN. I had no plans to make my recent dealings with them public but after meeting up with a couple friends lastnight I discovered that about 5 of us present in the gathering had been ripped off and our data balance cleared by MTN this past week, each of us had all tried in private to have them resolve it but all to no avail.

On Monday the 16th of May 2016, I subscribed to the 3.5GB data plan for #2000, i got a flash message welcoming me to the bundle plan but never got a text message to that effect after which I decided to check my data balance. To my surprise it was 0mb not even up to 10mins after subscribing.

I called 180 almost immediately to raise a complaint and was told it would be fixed. I did have to call them about 3more times that night. Fast-forward to Tuesday evening, I called in again and was told it had been rectified. Checked my balance and saw 219mb which was a total shocker and I decided I was not going to turn on my mobile data until rectified. Called in again to register my displeasure and I was given their typical line, "we will forward your complaints to our technical team and within 24hrs it will be resolved".

Wednesday came, nothing done. I called in again and was told to wait another 24hrs.

Thursday came, nothing done still. As expected I was told to wait another 24hrs.

On Friday I had exhausted my patience. I called in and the customer care lady was about to have me on thesame routine diplomacy bout forwarding my complaints to technical team and 24hrs wait. I wasn't definitely going to have that cause it was starting to sound stupid and lame. I asked this lady to put me through to her supervisor, team leader since it was obviously that they had no power over my issue. This lady placed me on hold and ended the call, after struggling to call back the next customer care staff could not access my details and it all just seemed really funny to me as moments ago it was accessed. I got fed up and resolved to just switch sim and use another service provider for my internet use.

Just this evening MTN sent a text to say 'my data bundle cleared due to system challenges had been refunded'. Checked my data balance to see thesame 219mb and then I realised MTN is being smart with me.

Just Incase any of the guys at MTN comes across this post. It's really simple. If your technical team will not rectify my issue, have them take off that 219mb from my line cos I will not use what I didn't pay for, I paid for 3.5GB not 219MB.

I know there are obviously a whole lot of people who have had similar issues and even worse which never got resolved. This might seem like another rant but MTN please handle your business.

Aggrieved Subscriber.

cc Seun, lalasticlala, Puskin, honsule, dragnet, mynd44, JideSM

Anyone that has got a similar complaint please feel free to comment till this gets to front page

Even when it is left for u the way the data gets used up is mind-boggling

Man will soon realized that if we don't sub they will not get money

and that's why i will forever stick with glo even though glo network is so terrible but you hardly hear of such rip offs and complains.

they don't touch your credit while you have data but i dare you to leave some airtime on your Etisalat & mtn lines when you are subscription

OP Kpele sire!! you should also forward your complain to NCC

www.ncc.gov.ng/Archive/CAB/cab_complaint.htm

https://www.facebook.com/nigerian.communications.commission/?__tn__=C

YOUNGELDER1:
and that's why i will forever stick with glo even though glo network is so terrible but you hardly hear of such rip offs and complains.

they don't touch your credit while you have data but i dare you to leave some airtime on your Etisalat & mtn lines when you are subscription

OP Kpele sire!! you should also forward your complain to NCC

www.ncc.gov.ng/Archive/CAB/cab_complaint.htm

https://www.facebook.com/nigerian.communications.commission/?__tn__=C

Thanks sir, I have decided to go to NCC office myself with a formal petition if this is not resolved in due time. I'm just taking it slow for now.
They will not believe the length I will take this minor issue to. I have been on mtn with same number since 2006 and I know my daily spend on airtime. Since they have decided to reward my loyalty with theft then I will do whatever I please

Mtncomplaint:


Thanks sir, I have decided to go to NCC office myself with a formal petition if this is not resolved in due time. I'm just taking it slow for now.
They will not believe the length I will take this minor issue to. I have been on mtn with same number since 2006 and I know my daily spend on airtime. Since they have decided to reward my loyalty with theft then I will do whatever I please

sorry abt that...contact JideSM here he will surely help u

bizgenius1:


sorry abt that...contact JideSM here he will surely help u

Thanks for your input, will do!

Must u use Mtn?

Pple have bn complaining abt this same package and still papa yet sibe, u went ahead to opt for it. U never hear of Airtel's 1500 for 4.5Gb? Abegi let's hear word jor

Olalekanbanky1:
Must u use Mtn?

Pple have bn complaining abt this same package and still papa yet sibe, u went ahead to opt for it. U never hear of Airtel's 1500 for 4.5Gb? Abegi let's hear word jor

Kindly keep your comments to yourself if you have nothing useful to say. This is a complaint thread, not a hate thread. Thanks, run along

Mtncomplaint:


Kindly keep your comments to yourself if you have nothing useful to say. This is a complaint thread, not a hate thread. Thanks, run along

No be hatred matter bro. I feel ur pain. But I'm 100% sure that u must have bn hinted about this package flops. If mtn introduces 50Gb for 2000 by 2mao, na una go still jump at it.

This is serious. OP I know exactly how you feel. Same thing happened to me last year March, I subscribed to MTN night plan 4.5GiG of N2,500 on a peaceful Friday morning. After subscribing I got the data, so I started browsing Facebook in particular, after for like 30 min my uncle sent me N750 recharge card which I loaded on the same sim, after loading the card I quickly checked my account balance and it was intact, as I come send 2 to 131 all I got was I don't have an active data plan, I checked my data account with *559*2# nothing was dere, I dialed *559*4# and I saw 10MB, I called customer care and all I was told was my night plan was wiped off due to system upgrade that they will refund me back....... I wait wait ooohh Nothing until this time am typing this comment I have not received even 1kb so take heart bro... You have been robbed by MTN

Mine was yesterday i told customer care too deactivate the VFS bb plan everyone was doing when she deactivated i no con see my normal data again i can't even sub for anything even tho i have airtime but me don report too NCC

For cheap long lasting data plans, please kindly click the link on my signature. Thanks.

Scam naim dem be

I will share this link with mtn on Twitter

That was d same way they stole my N200 yesterday. I recharged N200 to call someone when I tried to call d person it didn't get through so I checked my balance it was 0.0, then I called Customer Care the lady told me that N150 was deducted for music plus and N50 for caller's tune which I never subscribed for. Mtn ur fadah!

Mtn well done oooo. How 376mb turned 79 mb within 24hrs without downloading is still a mystery

Looks like Etisalat is the only one we can trust now

MTN has really gotten it all wrong

iamawara:
This is serious. OP I know exactly how you feel. Same thing happened to me last year March, I subscribed to MTN night plan 4.5GiG of N2,500 on a peaceful Friday morning. After subscribing I got the data, so I started browsing Facebook in particular, after for like 30 min my uncle sent me N750 recharge card which I loaded on the same sim, after loading the card I quickly checked my account balance and it was intact, as I come send 2 to 131 all I got was I don't have an active data plan, I checked my data account with *559*2# nothing was dere, I dialed *559*4# and I saw 10MB, I called customer care and all I was told was my night plan was wiped off due to system upgrade that they will refund me back....... I wait wait ooohh Nothing until this time am typing this comment I have not received even 1kb so take heart bro... You have been robbed by MTN

Ohhh and I almost convinced myself that this pattern of theft was a recent one. Sorry about it. Why didn't you formally take it up with them?

tolu4you:
I will share this link with mtn on Twitter

Gracias compadre. Most appreciated

tunaguy:
Mine was yesterday i told customer care too deactivate the VFS bb plan everyone was doing when she deactivated i no con see my normal data again i can't even sub for anything even tho i have airtime but me don report too NCC

Way to go! Thumbs up

okooloyun1:
That was d same way they stole my N200 yesterday. I recharged N200 to call someone when I tried to call d person it didn't get through so I checked my balance it was 0.0, then I called Customer Care the lady told me that N150 was deducted for music plus and N50 for caller's tune which I never subscribed for. Mtn ur fadah!

Lool. This is a funny one I must say

Mtn robbing subscribers since time immemorial. I'm on the 1k plan, I hope I don't encounter some of the experiences I've been reading here.

But wait, how do u check dat their cheap data plan cos I just dialed *559*4# and everything there is zero?

Mtncomplaint:
Anyone that has got a similar complaint please feel free to comment till this gets to front page

i had d same similar issue with you, so I call their customer agent to complain about this issue and they are all telling that vi should be patient that the data will be return since Monday. So on Friday I browse through there website to have a live chat with them. They started telling stories again. Na that time I con vex den I abuse the person behind d chat and there company. Naa Ogun I use threaten the woman, after some minute I saw a call from them and the lady started pleading with me and she told me she will refund my card on Monday morning when she came back to work.

I think Glo is stable and don't do anyhow with data only that they need to improve on their gprs Service which is slow and often fluctuates.

faites:
Mtn robbing subscribers since time immemorial. I'm on the 1k plan, I hope I don't encounter some of the experiences I've been reading here.

But wait, how do u check dat their cheap data plan cos I just dialed *559*4# and everything there is zero?

Dial *131*4# Or Send 2 To 131

Ajiswaggs:
i had d same similar issue with you, so I call their customer agent to complain about this issue and they are all telling that vi should be patient that the data will be return since Monday. So on Friday I browse through there website to have a live chat with them. They started telling stories again. Na that time I con vex den I abuse the person behind d chat and there company. Naa Ogun I use threaten the woman, after some minute I saw a call from them and the lady started pleading with me and she told me she will refund my card on Monday morning when she came back to work.

Loool, this gave a good laugh. Kindly let me know if they eventually refund your units on monday

Can u believe I subscribe for their 1.5gb on Monday just to check it on Tuesday morning and everything was swept clean. I later called them. They told me it'll be rectified. Tuesday gone, Wednesday nothing, Thursday nothing, Friday nothing.... I now called them yesterday again just to tell me that I've exhausted my 1.5gb. Those pple are d real barawo.

even dem N25 night browsing na scam. dem talk say dem night browing na from 12:00am to 4:00am, but in truth, d tin na 12am to 3:30am.
empty-hen n scam ar like fura da nono.

Who still subscribe to mtn plans, when airtel and etisalat have the same plan and are there? Hmm

Thanks I was planning to sub for Mtn 1.5gig tmrow sef. I no do again. I will sub airtel or Etisalat. Thanks Op,em_thief_en thieves in sheep clothing