I had never wished to use this forum to register this displeasure of mine at Airtel Nigeria simply because I am aware of how far the message could go. But Airtel is nothing but rigid and complacent so I need to let the world know of their evil.

One, I have concluded to jettison their Sim card but I like to warn the unsuspecting public about their dubiousness and I-don’t-care attitude.

This is my story:

On 19th day of May, 2016, I recharged my Airtel line 08082815017 with a sum of N1,000 to get a 1.5GB worth of data, that was after an ostensible advert from Airtel that they now offer 1.5GB at N1,000 among other bogus claims. So when I loaded the amount, a sum of N47.65 was immediately deducted from my recharge. Meanwhile, before then, I had been subject to a constant N10 deduction for a supposed VAS [Value Added Service] every time a damned message of Job Advert came into my phone. I lodge a complaint about that on 9th day of March, 2016 and they promised something would be done about it. So when I recharged on 19th May and N47.65 was deducted again, in fact, I had to quickly rush out and purchase a N100 recharge card lest the guys ‘thief’ everything; so when that amount was deducted again I lodged another complaint. To my chagrin, @airtel_care told me, also via their WhatsApp Platform, that and I quote: ‘Please be informed that the deduction observed on your line was for recovery of credit loan service that was taken on the 14th April 2016. Thank you.’ It was a shameful lie from whomever was behind the message. I never took any loan on that 16th. In fact, I had never taken any loan from any GSM provider in my life. So I asked them to prove it, till date they have been dumbstruck.

That is number one complaint.

Compliant Number Two: When eventually I converted the N1000 to data, I was credited with 1.5GB as they claimed. Please don’t forget that was on 19th day of May, 2016. But yesterday, 24th May, I was told my 1GB had been exhausted by me. I did not make any mistake, they said 1GB not 1.5GB.

My grouse, firstly, I don’t know how I would have exhausted the so called data just between 19th and 25th. yes I watched a couple of 10 min YouTube videos not enough to have ‘chopped’ everything. Secondly, help me aske Airtel Nigeria, what happened to the remaining .5GB. I have asked them but they are perhaps ruminating a lie to tell.

Simple, I am fed up with them.
If they do not want me to break their SIM (apology to everyone here for using your lingo), they should act fast. I have told them, I will at least convince 1000 people to break their SIM too. I need not tell them how effective I can so act. I give them 24 hours to act unless…

this is front page material make them answer you

abulbanaat:
I had never wished to use this forum to register this displeasure of mine at Airtel Nigeria simply because I am aware of how far the message could go. But Airtel is nothing but rigid and complacent so I need to let the world know of their evil.

One, I have concluded to jettison their Sim card but I like to warn the unsuspecting public about their dubiousness and I-don’t-care attitude.

This is my story:

On 19th day of May, 2016, I recharged my Airtel line 08082815017 with a sum of N1,000 to get a 1.5GB worth of data, that was after an ostensible advert from Airtel that they now offer 1.5GB at N1,000 among other bogus claims. So when I loaded the amount, a sum of N47.65 was immediately deducted from my recharge. Meanwhile, before then, I had been subject to a constant N10 deduction for a supposed VAS [Value Added Service] every time a damned message of Job Advert came into my phone. I lodge a complaint about that on 9th day of March, 2016 and they promised something would be done about it. So when I recharged on 19th May and N47.65 was deducted again, in fact, I had to quickly rush out and purchase a N100 recharge card lest the guys ‘thief’ everything; so when that amount was deducted again I lodged another complaint. To my chagrin, @airtel_care told me, also via their WhatsApp Platform, that and I quote: ‘Please be informed that the deduction observed on your line was for recovery of credit loan service that was taken on the 14th April 2016. Thank you.’ It was a shameful lie from whomever was behind the message. I never took any loan on that 16th. In fact, I had never taken any loan from any GSM provider in my life. So I asked them to prove it, till date they have been dumbstruck.

That is number one complaint.

Compliant Number Two: When eventually I converted the N1000 to data, I was credited with 1.5GB as they claimed. Please don’t forget that was on 19th day of May, 2016. But yesterday, 24th May, I was told my 1GB had been exhausted by me. I did not make any mistake, they said 1GB not 1.5GB.

My grouse, firstly, I don’t know how I would have exhausted the so called data just between 19th and 25th. yes I watched a couple of 10 min YouTube videos not enough to have ‘chopped’ everything. Secondly, help me aske Airtel Nigeria, what happened to the remaining .5GB. I have asked them but they are perhaps ruminating a lie to tell.

Simple, I am fed up with them.
If they do not want me to break their SIM (apology to everyone here for using your lingo), they should act fast. I have told them, I will at least convince 1000 people to break their SIM too. I need not tell them how effective I can so act. I give them 24 hours to act unless…

Had the same experience - deductions for silly text subscription I never made, after there recent network wahala every time I load credit I get deductions for a supposed loan

So I fixed the problem myself

Went out and bought an etisalat Sim for making calls, now my Airtel line is in 'recieve ' only mode. Sebi na when they see credit wet them go thief, won't load that line for the next 90 days!

Had the experience too, the issue is all Nigeria network provider are thief. Glo do the same also mtn I don't have etizalat sim so can't say anything about that

lalasticlala where u dey? Pls frontpage

This is surprising as I am Airtel user and my data never runs out quickly. You should probably check that your apps are not on autoupdate or probably there is something else draining your data.

Airtel??

Flee!!!

Daylight robbery is their thing

An agent called yesterday...I am still waiting for when they will make home their promises.

abulbanaat:
An agent called yesterday...I am still waiting for when they will make home their promises.

make i complain too oh. This Airtel theiving don dey too much.
Here is my twitter
May 25
@airtel_careHi airtel ystday I did a smart tribe nite browsin my money taken n not successful can u luk in2 it and revert it 081244378553