My chat with GLO customer support yesterday.

Chat started
Young
I subscribed for GLO and I am using another network to contact GLO customer care. How does that sounds like?

Dunni joined the chat

Dunni
Good afternoon,welcome to Glo LiveChat .My name Is Dunni.

How may I help you?
Young
I subscribed for GLO data and I am using another network to contact GLO customer care. How does that sounds like?

Dunni
May I know the issue?
Young
The browsing speed is very slow

The browsing speed is very slow

@ Bleep Calabar, Cross River State

This is really so sad that GLO will be slow in xxxx environment

Are you there?

Dunni
May I have your phone number?
Young
0905685.....

Dunni
Kindly hold on while I run a check on your line.
Young
Okay

Dunni
Okay

May I know your device type?
Young
This is not about device

This is about GLO network in this area

This is not about device

Dunni
Okay

May I know your device type?
Young
Used both on Modem and Gionee Phone

I have complained about this some months back.

I was hoping GLO have fixed the issue and I decided to do a test today and I found out that it is still the same slow network

Dunni
On your device , kindly

step down to 2g only

May I know if you are using a glo modem? \
Young
On mobile now

Now using 2G

Dunni
Okay

restart your phone

And connect again
Young
On it

Dunni
Okay
Young
Should I switch to 3G?

Dunni
No
Young
why?

No sane human will browse with edge

Dunni
You are required to step down to 2g only for now

Then you can go back to 3g later
Young
When?

When do I switch back to 3G?

** The person ended the chat here.

Chat started
Please wait for an agent. There are currently 7 visitor(s) waiting to be served.

GLO... Slow with pride.

Sorry brother, it depends on the area use it only on phone and step down to 2g you will enjoy your money. where I am now the network is very fast and it's both on 2g and 3g

I av experienced a situation where 2g was faster than 3g in abeokuta, I no fit laff dat day

I feel you man.

Too bad NCC doesn't want to address this particular issue. It's not just glo but all the other networks exhibit same service ish. You'll see H+ but be getting 20kb/s speed

Youngzedd:
My chat with GLO customer support yesterday.

Chat started
Young
I subscribed for GLO and I am using another network to contact GLO customer care. How does that sounds like?

Dunni joined the chat

Dunni
Good afternoon,welcome to Glo LiveChat .My name Is Dunni.

How may I help you?
Young
I subscribed for GLO data and I am using another network to contact GLO customer care. How does that sounds like?

Dunni
May I know the issue?
Young
The browsing speed is very slow

The browsing speed is very slow

@ Bleep Calabar, Cross River State

This is really so sad that GLO will be slow in xxxx environment

Are you there?

Dunni
May I have your phone number?
Young
09056850614

Dunni
Kindly hold on while I run a check on your line.
Young
Okay

Dunni
Okay

May I know your device type?
Young
This is not about device

This is about GLO network in this area

This is not about device

Dunni
Okay

May I know your device type?
Young
Used both on Modem and Gionee Phone

I have complained about this some months back.

I was hoping GLO have fixed the issue and I decided to do a test today and I found out that it is still the same slow network

Dunni
On your device , kindly

step down to 2g only

May I know if you are using a glo modem? \
Young
On mobile now

Now using 2G

Dunni
Okay

restart your phone

And connect again
Young
On it

Dunni
Okay
Young
Should I switch to 3G?

Dunni
No
Young
why?

No sane human will browse with edge

Dunni
You are required to step down to 2g only for now

Then you can go back to 3g later
Young
When?

When do I switch back to 3G?

** The person ended the chat here.

Chat started
Please wait for an agent. There are currently 7 visitor(s) waiting to be served.

GLO... Slow with pride.

Sorry man.
Mine is even worse. Subscribed for twin bash 1k on 7th of last month, voice plan was allocated, I never got the data. Been calling them almost every time. I've called up to 10 times, no exaggerations. I've been transferred to senior customer agents . One even promised to call back once the issue I resolved, she didn't. They keep telling within 48 hours it will be resolved. The last person I spoke to even hung up on me. I'm planning to go to any glo outlet to cause some drama sha[size=8pt][/size] its not like i need the data, but the stress they've put me through is quite horrible. I love their network, it works very well for me. I'm planning to dump Spectranet for glos new plan. The offer make mad sense.

sobastical:
Sorry brother, it depends on the area use it only on phone and step down to 2g you will enjoy your money. where I am now the network is very fast and it's both on 2g and 3g

Browsing with 2G is a suicide mission.

I use data for business, slow connection will cause havoc.

This Glo People self funny.. Why them no kuku talk say make you use GPRS? Mumu ISP

@ young kindly give me Glo customer care chat number to me I have very important issue to discuss with them.

thanks

ola20:
@ young kindly give me Glo customer care chat number to me I have very important issue to discuss with them.

thanks

Log into gloworld.com, you'll see pop up for live chat, then click on it.