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Graduate Contact Center Agent At Contact Solutions Limited (consol) by MicroFuse: 7:16am On Jul 19, 2016 |
Application Closing Date: Not Specified. Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At Consol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements. We are recruiting to fill the position below: Job Title: Contact / Call Centre Agent (Wolof Speaking) Location: Nigeria Grade: Officer. Job Duties/ Responsibilities/ Accountabilities Handle customer complaints or enquiries via telephone, emails or text messages. Provide customers with needed information and support Make outbound calls. Receive inbound calls Ensure that customers/callers are satisfied. Gather information from customers.. Consistently ensure call(outbound/inbound) quality Contributes to team effort by accomplishing related results as needed. Exhibiting competent product Knowledge. Promote good listening skills. Manage length of calls. Utilize computer technology to handle high volume of calls Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction Adherence to call script and call centre policies. Compile reports. Educational Qualification Minimum of B.Sc, HND or its equivalent in any field. Minimum Experience: Minimum of 1-2 years relevant work experience a the Contact Centre Working knowledge of appropriate CRM software and understanding of the Contact center industry Core Skills: Communication (Wolof Language and English) PC/personal productivity tools - Words for windows, Excel, PowerPoint ,Mailing Excellent Communication Skills Customer Service Skills Excellent Telephone Etiquette Listening Skills Generic Skills: Customer Orientation Dealing with stress Goal Orientation Quality Orientation Adaptability Excellent Interpersonal Skills Detailed Resilience Smartness Integrity Source |
Re: Graduate Contact Center Agent At Contact Solutions Limited (consol) by MicroFuse: 12:07pm On Jul 19, 2016 |
Re: Graduate Contact Center Agent At Contact Solutions Limited (consol) by MicroFuse: 6:05pm On Jul 19, 2016 |
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Re: Graduate Contact Center Agent At Contact Solutions Limited (consol) by MicroFuse: 7:00am On Aug 08, 2016 |
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