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Customer Service Managers At Healthplus Limited by sleej: 2:43pm On Jul 26, 2016 |
HealthPlus Limited is Nigeria's 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed - CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming solutions is now a retail chain and a household name. As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for amazing and smart people who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done! We are recruiting to fill the position below: Job Title: Customer Service Manager Location: Lagos Job Description >The Customer Service Manager will be responsible for directing the management of day-to-day operations of a team of representatives who handle customer service inquiries, order processing, and problem resolution. >Oversee the development and implementation of policies, procedures, operating structure and systems. Key Elements of the Role Report to the COO >Support with the planning, developing and implementing of strategy for the customer relationship management function >A courteous, professional and friendly phone manner >Solve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem >Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments >Play a role in the development of proficient customer relationship management processes and applications. >Develop, optimize and implement business models for retention of company’s customer base >Manage and optimize customer information on a customer relationship management software >Advice on customer relationship management activities and ensure monthly reporting >Identify and implement processes to improve and ensure accuracy of customer data >Manage the customer care telephone lines >Ensure key customer memorable events are promptly acknowledged Desired Skills & Experience >A good Degree with 7 years minimum experience in a structured organisation, 3 years of which must be in a managerial capacity >Membership of a recognised professional body is an added advantage >Leadership, managerial and teambuilding skills >Negotiation and persuasion skills >Excellent interpersonal and people skills >Planning & organisational Skill >Ability to manage time and prioritise tasks >Good problem solving and decision making skills >Excellent verbal and written communication skills >High standard of attention to detail >In-depth knowledge of customer service principles and practices >Proficiency in CRM systems >A good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel Method of Application https://healthplus.talentbase.ng/jobs/MYOYSBGSPB/Customer-Service-Manager |
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