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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Client Service Personnels For Port Harcourt Residents (454 Views)
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Client Service Personnels For Port Harcourt Residents by ikyekings78: 2:47pm On Oct 20, 2016 |
Our Client a resource establishment in Port Harcourt. Driven by the belief that limitations are only a figment of the imagination and with commitment and the right team, anything is possible. Description expected to deliver proactive and flexible HR services by providing relevant and appropriate HR support to all associates at the company's clients’ location, while driving best practice and ensuring compliance with all company procedures, documented policies . expected to repor directly to the Team Lead with a dotted reporting line to the Sector Head. The role accountabilities include the following; Relationship Management Improve client service experience, create engaged clients and facilitate relationship growth Attend regular client meetings to stay abreast of all key developments concerning the account and to gather knowledge that could assist in developing and growing the account Conduct clients and employee satisfaction surveys to ensure optimal satisfaction at all times Take ownership of client issues and follow problems through to resolution Deploy strategies focused towards resolving associates and client issues within 48hrs Keep accurate records and document clients actions and discussions Business Growth Expand business Growth with existing clients Referrals: Liaise with Business Development department to win more Clients Identify new outsourcing initiatives Customer Satisfaction Conduct on-boarding session Organize Village meetings with all unit heads Generate and collate qualified candidates database Recruitment Analyze training needs in conjunction with unit heads Build a Strong internal relationship and serves as a central point for all HR compliance issues Core Values Generate creative ideas to add value to process, organisation and colleagues Provide colleague and inter unit support Carrying out functions that would promote integrity to the organisation, colleagues and clients Ability to do things right the first time Generate Loving the job and being charged up about going the ‘extra mile’ for the job. Exhibit the highest levels of excellence in both behaviour and work. Requirements General Requirements B.Sc/HND in any social sciences related field Minimum of one (1) year HR Generalist experience Minimum of one (1) year Client Servicing experience Competencies Ability to work in a fast paced, reactive environment. Excellent communication skills Excellent organisational skills. Microsoft Office skills Excellent persuasion skills Able to analyse data and resolve issues with practical solutions Good project management skills Benefits Medicals Method of Application Interested and qualified Candidates should forward their CV to: hrexcelservice@gmail.com |
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