echofun:
S&S Hotels and Suites – Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

S&S Hotels and Suites is recruiting to fill the job position below:

Job Title: Customers Care Personnel
Location: Lagos

Job Description
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Develop service procedures, policies and standardsKeep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Skills/Experience
Proven working experience as a customer service manager for smart phoneExperience in providing customer service support.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
BS Degree in Business Administration or related field.
Excellent knowledge of management methods and techniques
Proficiency in English.
Working knowledge of customer service software, databases and tools.
Awareness of industry’s latest technology trends and applications.

Application Deadline 30th November, 2016.

Apply now