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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Front Desk Officer At Lekki (832 Views)
Front Desk Officer Recruitment In A Leading Commercial Bank / Front Desk Officer Is Urgently Needed (2) (3) (4)
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Front Desk Officer At Lekki by PCRecruit: 12:26pm On Nov 13, 2016 |
An Eye Care Centre located in Lekki is seeking for qualified candidate to fill in this role Responsibilities: >> Support with the planning, developing and implementing of strategy for the customer relationship management function >> A courteous, professional and friendly phone manner >> Solve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem >> Data entry skills with a high level of attention to detail >> Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments >> Play a role in the development of proficient customer relationship management processes and applications. >> Develop, optimize and implement business models for retention of company’s customer base >> Manage and optimize customer information on a customer relationship management software >> Advice on customer relationship management activities and ensure monthly reporting >> Identify and implement processes to improve and ensure accuracy of customer data >> Manage the customer care telephone lines Desired Skills & Experience >> HND/.B.Sc in any field >> Good interpersonal skills >> Excellent written and verbal communication skills >> Strong attention for details >> Excellent organisation skills >> Problem solving skills >> Ability to prioritize >> Working knowledge of Microsoft Office Suite METHOD OF APPLICATION: Qualified and interested candidates should forward their Cvs to: jobs.pcr@gmail.com |
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