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Application Support Analyst At Citibank Nigeria by myrrtle(m): 6:35am On Dec 02, 2016 |
Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services. Citibank Nigeria Limited is looking for Application Support Analysts Key Responsibilities: To manage delivery and implementation of new applications as per TTS Technology and business management requirements. • Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community. • Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations. • Manage the TTS Technology controls and compliance process as applicable to the application support function. • Business requirements elicitation on projects of all sizes, involving • Stakeholder analysis and effective engagement with stakeholders at all levels • Facilitation of workshops and meetings • Problem analysis • Process mapping • Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements • Maintenance of a requirements traceability matrix. • Contribution towards the design and procurement of IT and business solutions, through • Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions • Production of Requests for Proposals and similar documents • Evaluation of third-party solutions • Design and mapping of new and changed business processes • Design of new and changed business roles, information flows, business documentation, and training, as required. • Contribution towards the testing of IT and business solutions, through • Producing, or assisting with the production of, test cases and scripts • Support of user acceptance testing. • Contribution towards the implementation of IT and business solutions, through • Liaison between IT staff and the business areas to ensure the effective implementation of technical components • Close working with business staff to implement changed business processes so that continuity is not impacted • Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones. • Providing project management support to business managers who are responsible for delivering larger projects. • Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects. • Managing production support for local and regional application including the Core Banking application • Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications. • Supporting the business process automation and lean engineering effort of the business. Qualifications Knowledge/Experience: Ideally, currently working in a large financial institute either as a permanent staff or as a consultant • Extensive exposure to core banking application and other transactional financial systems • Previous experience of project and implementation management is essential. • Previous experience of application development is desirable. • University Degree in Applied Numerate Science or Engineering • Knowledge and understanding of technology operating environments and databases • Programming Skills • 0-2 Years Working Experience in Software Development • Excellent Numerical Skills • Analytical and innovative skills • Excellent communication skills (including listening) • Ability to work in a team Source: http://blog.careersome.com/item/application-support-analyst-at-citibank-nigeria/ |
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