Job title: Client Service Manager Job Purpose: To facilitate the efficient functioning of client offices by providing administrative and business support Responsibilities (Functions and duties): 1. Respond to phone requests and queries from clients and prospective clients; 2. Attend to walk-in clients with queries on Horizons Office’s services; 3. Welcome and induct new office tenants/clients; 4. Ensure client satisfaction to agreed service standards; 5. Coordinate service delivery between clients and other office departments; 6. Delivery of agreed housekeeping standards; 7. Monitor inventory levels of office supplies on a regular basis and ensuring that the re-order process is done in a timely manner; 8. Schedule internal office meetings and client meeting room bookings; 9. Manage Messenger Services for clients; 10. Perform clerical duties, including but not limited to: photocopying, faxing, mailing and filing; 11. Prepare client logs regarding office and boardroom utilization; and clerical facilities utilization records; 12. Manage cordial relationship between Horizons Office and Suppliers; 13. Compile and Distribute Member Bulletins/ Periodic Newsletter by email / notice board; 14. Supervise support staff. Experience: • Two (2) years customer service experience in a busy working environment; • Prior experience in office administration; • Sales and marketing experience in the service industry. Qualifications: Academic: • Higher Diploma in Customer Service or related field; Behavioural competencies • Professional verbal and written communication skills; • Strong organizational skills and the ability to prioritize and manage multiple tasks; • Excellent telephonic manner and customer service ethos; • Ability to build and maintain strong relationships; • Ability to work to tight deadlines, and deliver accurate quality work; • Team building skills; • Decision making skills; • Effective verbal and listening communications skills; • Attention to detail and high level of accuracy; Knowledge of Microsoft Office. Kindly send Resume to softskillsmgmt@gmail.com